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About Abby Joy Tamesis

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About me

 

Hi. I am Abby Joy Tamesis, 27 years old from the Philippines.

Loves music very much. An outgoing type person but also enjoy alone time.

Loves outdoor and adventure.

Loves sports like badminton.

I’m a Introverted / Extroverted type person, easy to get along with.

Experience

  • 2018 - 2021
    CONCENTRIX

    CUSTOMER SERVICE REPRESENTATIVE

    • Resolving Reconciliation •Discrepancy Invoicing/Sales •Receipt/Journal Entry/Expense •Assisting Merchant Payments
    • Migration from Desktop to Online
    • Fixing messed up books
    • Assisting Payroll
    • Filing taxes and Archiving Old Tax forms Assisting Contractors and • Vendors / Form 1099
    • Password Reset / Username
    • Bank Connections Errors / Matching Transactions Importing and Exporting QuickBooks Data

  • 2017 - 2018
    EPERFORMAX CONTACT CENTERS & BPO

    CUSTOMER SERVICE REPRESENTATIVE

    • Interacting with customers through phone calls or chat.
    • Answering to simple and complex questions
    • Troubleshooting problems, investigating and resolving customer’s issue.
    • Answering Lease and Installment questions
    • Assistingand resolving Billing questions/Credit/Refund problems • Resolving phone promotions
    • Scheduling Payment arrangement
    • Programming and Activating Phones
    • Checking Network Issue with their perspective State
    • Submitting tickets and escalations regarding to Network Issue

  • 2015 - 2017
    SYKES ASIA INC.

    CUSTOMER SERVICE FINANCIAL ASSOCIATE

    • Support customers with password reset/security questions. • Troubleshoot Ameriprise website
    • Website navigation
    • Website assistance
    • Assisting Quicken navigation and migration Assisting Turbo Tax
    • Handling verification restrictions

Expertise

Customer Service Client Handling

Languages

English
Intermediate

Skills

Calendar Management call handling Email Management Internet Research Office applications Quickbooks Online Software

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