About Austin Paul Pronda
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Viewed 56
About me
Professional with experience in customer service positions within the food delivery sector who is detail-oriented and client-focused. a track record of successfully responding to consumer questions, resolving issues, and preserving client satisfaction. Experience in customer service, technical support, and operations management in the online sales industry, this support professional is resourceful and meticulous. committed to reducing operating procedures and improving the client experience.
Experience
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2023 - 2022
American Express Travel
Customer Service
Provided excellent customer service to American Express Travel customers by resolving their travel-related issues in a timely and efficient manner.
Used a deep understanding of American Express Travel products and services to provide customers with accurate and helpful information.
Demonstrated a high level of customer empathy and went the extra mile to resolve customer issues.
Achieved consistently high customer satisfaction scores.
Provides online travel platform to book flights, hotels, rentals, cruises, and packages, along with travel services and benefits. -
2022 - 2022
GoPuff
Chat support, E-mail Support, Outbound and Inbound Call (Hybrid)
Provided excellent customer service to GoPuff drivers by resolving their issues in a timely and efficient manner.
Used a deep understanding of GoPuff policies and procedures to provide drivers with accurate and helpful information.
Demonstrated a high level of customer empathy and went the extra mile to resolve driver issues.
Achieved consistently high customer satisfaction scores. -
2021 - Present
FWD Insurance Company
FINANCIAL WEALTH PLANNER
License financial advisor and offer service to clients on how to manage their finances, recommending available products that ensure client’s needs and securing sales.