About Barbara Lofamia

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About me

I have been working as a Customer Service Representative in different Call Center Companies for years. I love being a part of a team and providing excellent customer assistance is my game. I am self motivated, fast learner and hard working freelancer. I believe in customer satisfaction and quality work. I have both written and communication skills. Accuracy and attention to details are my working characteristics. Looking forward to work for you so that I can show my skills & creativity.


  • 2021 - Present

    Chat Representative

    Educating customer’s query via chat.
    Helping customers on their onboarding process.
    Assisting customers on their money transfer.
    Assisting customers on their refund/claim.

  • 2019 - 2021
    Alta Resources Philippines

    Email Engagement Specialist

    -Answers customer’s inquiries via email, and chat.
    -Assist customers regarding petfood stock availabilities, refund, and change or orders and order status.
    -Assist customer via phone regarding their coupon requests.
    -Petfood recommendation, pet adoption and complaints handling.
    -Coordinate jobs to different teams for proper customer assistance and job orders.

  • 2016 - 2019
    Stellar Inc. Philippines

    Email Customer Support and Back Office Representative

    -Answers consumer’s inquiry and complaints via email.
    -Coordinates with different department or team according to customer’s concern.s
    -Encoding and data entry of customer’s profile from application, contract maintenance and contract termination.
    -Customer assistance via chat.




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