About Barbara Lofamia
-
Viewed 28
About me
I have been working as a Customer Service Representative in different Call Center Companies for years. I love being a part of a team and providing excellent customer assistance is my game. I am self motivated, fast learner and hard working freelancer. I believe in customer satisfaction and quality work. I have both written and communication skills. Accuracy and attention to details are my working characteristics. Looking forward to work for you so that I can show my skills & creativity.
Experience
-
2021 - Present
TASKUS ANTIPOLO
Chat Representative
Educating customer’s query via chat.
Helping customers on their onboarding process.
Assisting customers on their money transfer.
Assisting customers on their refund/claim. -
2019 - 2021
Alta Resources Philippines
Email Engagement Specialist
-Answers customer’s inquiries via email, and chat.
-Assist customers regarding petfood stock availabilities, refund, and change or orders and order status.
-Assist customer via phone regarding their coupon requests.
-Petfood recommendation, pet adoption and complaints handling.
-Coordinate jobs to different teams for proper customer assistance and job orders. -
2016 - 2019
Stellar Inc. Philippines
Email Customer Support and Back Office Representative
-Answers consumer’s inquiry and complaints via email.
-Coordinates with different department or team according to customer’s concern.s
-Encoding and data entry of customer’s profile from application, contract maintenance and contract termination.
-Customer assistance via chat.