About Benjomin Kristian Reyes
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Viewed 36
About me
Strengths and Skills
o Graduate with Bachelor’s Degree in Marketing management
o Excellent knowledge in using Microsoft tools (Word, Excel, PPT Etc.)
o Impeccable Phone manners
o Accustomed to working on multiple projects simultaneously
o Can deal with agitated or distressed customers
o Leadership Skill
- driving direct reports beyond their capabilities
- Coaching and mentoring new hires and aspirants in BPO
o Cold Calling
- For Upsell
- For Feedback session which would improve People, Process, Product, and Systems and tools
o Ability to adjust with any given Time to work
Accomplishments
o Student Assistant in College
o Awarded as a top agent and top supervisor for passing all KPI’s
o Able to launch new account, Project and Campaign with the previous Employer
o Promoted as Subject Matter Expert
o Promoted as Team Leader for 2 years
Able to develop individuals and had been promoted
Experience
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2016 - 2018
Telephilippines Inc.
Customer Service/ Technical Support
Task:
1. KPI metric should be achieve in a daily basis
2. 20-30 calls a day
3. Quality of calls should be maintained
4. Upselling -
2018 - 2020
Telephilippines Inc.
Supervisor/ Team Leader
Task
1. Ensure KPI Score of the direct reports are on the goal
2. Manage assigned agents
3. Coaching with direct reports session in a daily basis
4. Ad hoc business-related admin task within specified time frame
5. Be intermediary for any business-related conflict between Direct reports and business (e.g., Payroll)
6. Outbound and Inbound calls including Supervisor/Manager calls
7. Phone time
8. Email Management
9. Calibration with Client and Other Department -
- Present
Conectys Inc.
Team Leader
My Task are the following:
1. Ensure KPI Score of the direct reports are on the goal
2. Manage Direct Reports
3. Coaching with direct reports session in a daily basis
4. Ad hoc business-related admin task within specified time frame
5. Be intermediary for any business-related conflict between Direct reports and business (e.g., Payroll)
6. Pre-WBR and WBR preparation including but not limited to google ppt
7. Phone time
8. Email Management
9. Calibration with QA
10. Queue management