About Charisse Joy Insigne

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About me


I am writing to apply for the position of Customer Support Representative or whichever position that fits my profile. I am excited to bring my exceptional communication skills, technical knowledge, and passion for delivering excellent customer service to your esteemed organization.

I have gained valuable experience in customer support through my previous roles, and I believe that these skills align perfectly with the requirements of the position. With a strong background in handling customer inquiries, resolving problems, and maintaining positive relationships, I am confident in my abilities to exceed your expectations as a Customer Support Representative.

Highlights of my qualifications include:

– Demonstrated ability to handle a high volume of customer inquiries through various channels such as phone, email, and live chat.

– Strong problem-solving skills, allowing me to address customer concerns swiftly and effectively.

– Proficiency in utilizing CRM software to track customer interactions, provide accurate information, and monitor customer satisfaction.

– Excellent communication skills, both written and verbal, which enable me to convey complex ideas clearly and concisely.

– Proven ability to work under pressure, prioritize tasks, and meet tight deadlines while maintaining a high level of accuracy and attention to detail.

One of my greatest strengths lies in my ability to empathize with customers and provide them with the support they need to achieve a positive resolution. I understand the importance of delivering exceptional service, as it not only enhances the reputation of a company but also builds loyal and satisfied customers.

I have attached my resume for your consideration. Thank you for taking the time to review my application. I would welcome the opportunity to discuss how my skills and experiences align with your company’s goals in more detail.

Thank you for your time and consideration.




  • 2021 - 2023

    Technical Support

    Tasked to takeover both iOs and macOs escalations and take ownership of the case for further technical assistance. Setting up commitments via email and phone call for follow
    up and updates from Software Engineers


Technical Support skills




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