Mickie C and Company Realty [August 2021 - March 2022]

Property Management

● Property Management

● Helped Client set up CRM

● Handled client social media for Real Estate (webtalk, twitter, facebook, instagram)

● Update Tenant’s payment

Rocket Station Client: GoldenWest Management

Rocket Station

● Property Management

● Communicate with tenants, owners, vendors via text, email and/or call

● Monitor new work orders in Appfolio and make sure that the vendor communicated with the tenant/owner for scheduling

● Check every work order progress and follow-up with the vendor/tenant/owner regarding the completion of the work order

● For work orders processed during the weekends, make sure that it has been assigned to a vendor and the dispatch has been confirmed on the first working day

● Follow up vendors with invoices that were not yet received for billing
● Additional Admin task to be added based on the Maintenance Manager’s need

● Verify Invoices sent from vendors
● Email Campaigns

● Training of Real Estate essentials for Investors.

● Proficient in handling objections for seller lead calls

● Creating buyer’s lists

● Trained to use different CRM ➢ Podio ➢ Zoho ➢ Pipedrive ➢ Salesforce ➢ Propertyware ➢ RentRedi ➢ KvCore ➢ SimplifyEm ➢ RentPost

● Social Media Management ➢ Facebook ➢ Twitter ➢ LinkedIn ➢ Instagram ➢ Youtube ➢ Canva

Universal Tech Inc.

Sales Representative

● Sells Membership

● Handled cancellation

● Upsell Membership

● Made sure we retain customers

Aegis People Support.

Retention Agent

● Resolved escalated calls with customer issues and concerns. ● Made sure we retain and keep customers

● Upsell company’s product & service

● Contributed in maintaining the site’s global rating & rank.