• Strong work ethic.

•Resolve customer queries efficiently & escalates problems promptly.

• Navigating through multiple systems when assisting a customer.

•Handling of incoming call & enquiries from customers with demonstration of excellent customer service skill.

•Maintaining up to date knowledge of services, procedures, and regulations to ensure accurate and effective service.

• Cross- training and refreshers in order to assist other departments or in other roles as needed.

•Ensure necessary and appropriate follow up actions are taken.