About Cristina Reyes

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About me

I help business owners grow their businesses, maximize their time and productivity, and take a few things off their plate through exceptional virtual assistance.

I have prior experience outside of Upwork as an E-commerce VA, Customer Service Specialist, and Data Entry Specialist.

I also took Amazon FBA Mastery Course, Digital Marketing, WordPress, and some VA-related online courses to help my future client better.

I’m eager to do a great job in a timely manner. I’m also resourceful, trustworthy, resilient, quick to learn, and very willing to expand my skills to meet your needs.


  • 2021 - 2022
    Shopify and Shopee Store

    eCommerce Store VA

    -Store Set-up
    -Uploading, basic photo editing & re-sizing
    -Inventory management
    -Product listing, variation, price management
    -Order fulfillment, shipment scheduling
    -Customer service

  • 2017 - 2022

    CSR - Language Based Quality Analyst

    -Carrying out quality control in accordance with established policies
    -Obsessed with finer details
    -Web Research

  • 2016 - 2017
    Sutherland Global Services

    e-Commerce Customer Service Specialist

    -Offering appropriate solutions and alternatives
    -Going above and beyond for our customers
    -Order fulfillment
    -Basic troubleshooting
    -Adding and updating credit card and/or other payment information
    -Taking care of returns, refunds, and replacements
    -Tracking packages for customers
    -Call, chat, and email assistance,
    -Vouchers & Special Offers
    -Transferring calls
    -Making follow-up calls

  • 2013 - 2016

    Data Entry Expert

    -inputting data into the client database and maintaining accurate records of our valuable client
    information with 100% accuracy.
    -Analyzing data from images and other websites in order to obtain the correct information.
    -Fast Typing and keen on details.

  • 2003 - 2004
    SSS Angeles Branch

    Administrative Assistant

    -Implement clerical duties & administrative processes
    -Maintain computer and manual filing systems
    -Provide general support to clients
    -Doing receptionist work


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