About Cristina Reyes
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Viewed 38
About me
I help business owners grow their businesses, maximize their time and productivity, and take a few things off their plate through exceptional virtual assistance.
I have prior experience outside of Upwork as an E-commerce VA, Customer Service Specialist, and Data Entry Specialist.
I also took Amazon FBA Mastery Course, Digital Marketing, WordPress, and some VA-related online courses to help my future client better.
I’m eager to do a great job in a timely manner. I’m also resourceful, trustworthy, resilient, quick to learn, and very willing to expand my skills to meet your needs.
Experience
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2021 - 2022
Shopify and Shopee Store
eCommerce Store VA
-Store Set-up
-Uploading, basic photo editing & re-sizing
-Inventory management
-Product listing, variation, price management
-Order fulfillment, shipment scheduling
-Customer service -
2017 - 2022
Majorel
CSR - Language Based Quality Analyst
-Carrying out quality control in accordance with established policies
-Obsessed with finer details
-Web Research -
2016 - 2017
Sutherland Global Services
e-Commerce Customer Service Specialist
-Offering appropriate solutions and alternatives
-Going above and beyond for our customers
-Order fulfillment
-Basic troubleshooting
-Adding and updating credit card and/or other payment information
-Taking care of returns, refunds, and replacements
-Tracking packages for customers
-Call, chat, and email assistance,
-Vouchers & Special Offers
-Transferring calls
-Making follow-up calls -
2013 - 2016
SourceHOV
Data Entry Expert
-inputting data into the client database and maintaining accurate records of our valuable client
information with 100% accuracy.
-Analyzing data from images and other websites in order to obtain the correct information.
-Fast Typing and keen on details. -
2003 - 2004
SSS Angeles Branch
Administrative Assistant
-Implement clerical duties & administrative processes
-Maintain computer and manual filing systems
-Provide general support to clients
-Doing receptionist work