About Darwin Ibacarra

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About me

Hardworking Customer Service Representative with four years of experience working with Travel Services. Trained in project and time management with extensive knowledge of good customer service and proven multitasking abilities. Committed to maintaining professional client relationships to increase profitability and drive business results.


  • 2020 - 2023
    Sutherland Global Davao

    Customer Service Representative

    As an AT&T Representative specializing in Billing and Sales, my primary responsibility is to provide exceptional customer service and support to AT&T customers, focusing on billing inquiries and sales opportunities, plays a vital role in ensuring customer satisfaction by addressing billing concerns, resolving account issues, and promoting AT&T products and services.

  • 2017 - 2020
    Flatworld Solutions

    Customer Service Representative / Subject Matter Expert

    ● Track and monitor transactions and activity that come through individual accounts, identify and trace any suspicious or high-risk transactions, determine if there is improper activity involved, and determine if there is any risk to the bank or its customers.
    ● Provided customers with the best deals and well-researched travel options.
    ● In-depth knowledge of the subject matter, create and publish training.




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