About Dianne Angel Macaro

  • Viewed 33

About me

I am a highly talented, detail-oriented Virtual Assistant and Customer Service advocate with experience providing exceptional support and ensuring projects are completed on time and with extreme confidentiality. Strive in fast-paced, virtual environments following established procedures and practices to exceed all customer expectations. Experienced in creating an effective, organized environment in which I can excel at focusing time on providing top-level client support, resolving issues, and developing relationships to ensure loyalty and growth. Unique skills set offering exceptional organizational/administrative skills combined with ensuring 100% customer satisfaction.


  • 2022 - 2023

    Talent Acquisition Specialist | Recruiter

    * Review job orders from hiring managers.
    * Source resumes using applicant tracking systems, job boards, and social media.
    * Phone screen candidates via outbound calling to verify qualifications, preferences, and availability for hiring manager interviews.
    * Coordinate with leads & account managers regarding the application status and client requirements.
    * Act as a liaison between the clients and the healthcare providers.

  • 2021 - 2022
    Concentrix Philippines

    Customer Service Representative

    * Manage large amounts of incoming phone calls.
    * Respond to customer queries promptly and accurately, via phone and email.
    * Respond to the needs of the customers, merchants, and delivery persons.
    * Evaluate the problems and complaints of the callers and provide proper solutions to them.
    * Become one of the best-performing agents for 6 months.

  • 2021 - 2021
    Concentrix Philippines,

    Technical Support Representative

    * Resolving product/service issues, troubleshooting problems, and providing ongoing technical assistance to students, teachers,
    and bookstores.
    * Respond to queries promptly and accurately, via phone or chat.
    * Provide accurate, valid, and complete information by using the right methods/tools.

  • 2020 - 2021
    Concentrix Philippines

    Customer Service Representative

    * Identify customer needs and help customers use specific features.
    * Assist with the placement of orders, refunds, or exchanges.
    * Answer questions about warranties or terms of sale.
    * Suggest solutions when a product malfunctions.
    * Take payment information and other pertinent information such as addresses and phone numbers.

  • 2020 - 2020
    G4ce BPO Services

    Virtual Assistant | Telemarketer

    * Contact potential clients telephonically.
    * Reach out to existing and potential customers to present our product and service offering.
    * Learn details about our product and service offerings.

  • 2019 - 2020
    Green Money Tree Lending Corporation Philippines

    Customer Service Specialist

    * Cashwagon is a licensed money lending company that focuses on microfinance, an Online lending company.
    * Communicating with customers through various channels.
    * Monitor customer complaints on social media and reach out to provide assistance. Keeping records of customer interactions,
    transactions, comments, and complaints.
    * Appointed as POC (December 2019 – April 2020)

  • 2019 - 2019
    Ohana (LBM GLOBAL)

    Online Trader Assistant Manager

    * Research and resolve issues in the trading area.
    * Create new market-making strategies for electronically traded products.
    * Implementing effective trading strategies.

  • 2018 - 2019
    AR Call Center and Outsourcing Company (ARCCOS)

    Virtual Assistant Telemarketer

    * Contact potential clients telephonically. Reach out to existing and potential customers to present our product and service offering.


Customer Service
Social Media Management
Appointment Setting




Leave Your Review

  • Overall Rating 0