About Diomon Dale Magan

  • Viewed 9

About me

Customer Service representative with over 6 years of experience. I am flexible, knowledgeable, passionate and hard-working person. I can handle 50+ calls daily inbound or outbound. I am proficient for both verbal and written English communication. I am knowledgeable in sales, insurance, booking, marketing and technical support. Assisting the customer’s complaint, dilemmas and frustrations by giving them personalized, detailed, friendly and Polite service that at the end of the transaction there will be a resolution.


  • 2023 - 2023

    Customer Service Advisor 1

    Answering booking and billing inquiries. Keep records of client bookings. Book accommodation, transportation, and tours throughout the trip. Plan itineraries based on client’s budgets, preferred travel dates, destinations and transportations.

  • 2021 - 2023
    RMS COLLECT PHILS. INC. An Iqor Company

    Customer service Representative

    Answering technical support inquires via incoming calls, chat or email. Demonstrates excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer issues. A top agent for consecutive months for being the Voice on every calls.

  • 2018 - 2021
    Panasiatic Solutions

    Customer Service Representative

    Handled 50+ calls daily, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction. Memorized all company products and services to be able to answer customer’s queries quickly and efficiently.

  • 2020 - 2020

    Homebased English Tutor

    A part time job that helps to increase the number of students in Japan to improve their English Communication skills needed for Academic, professional and social use through fun, interesting and useful activities.


Customer Service Representative, Social Marketing, Sales, Technical support



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