About Donabil Patos
My name is Donabil Patos, you can call me Dona. Age is 29 from the Philippines. Graduated in College last April 2019 took up Bachelor of Science in Information Technology. I’m currently working as a Customer Relation Specialist, I responded to customers queries via social media channels, live chats, email and calls. I am a hard-working and ager to learn and willing to invest extra effort to complete a certain task.
2019 - Present
LBC Express Inc
– Responding to customer queries via social media channels, live chats, email and phone calls.
– Identifying common problems and escalating to the team leaders, along with possible suggestions.
– Escalating serious complaints that I’m not equipped to deal with.
– Analyzes complaints from customers and provides adequate resolutions.
– Familiarizing all the products and services as they must be introduced to customers.
– Maintained being helpful and professional at all times.