Customer Relation Specialist

– Responding to customer queries via social media channels, live chats, email and phone calls.
– Identifying common problems and escalating to the team leaders, along with possible suggestions.
– Escalating serious complaints that I’m not equipped to deal with.
– Analyzes complaints from customers and provides adequate resolutions.
– Familiarizing all the products and services as they must be introduced to customers.
– Maintained being helpful and professional at all times.