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About Dulce Marie Alfonso

  • Viewed 65

Experience

  • 2017 - Present
    Siitel Philippines

    Learning Specialist

    Evaluating training needs and current practices
    Creating and delivering a training development plan
    Developing training materials, tutorials, instructions, and learning resources
    Organizing training sessions for new hires
    Develop learner’s skills and successfully address clients’ needs.

  • 2022 - 2022
    Sitel Philippines

    Coach/Team Leader

    Handling daily operation Motivating associates,
    Hiring associates
    Evaluating performance
    Following through on inquiries and projects to ensure completion Managing the performance of team

Expertise

Email Management
Travel Management
Google Workspace
Canva
Salesforce CRM
Project Management
Google Sheet, Docs, Presentation, Forms
Microsoft Word, Excel, Powerpoint, Forms

Skills

Canva Creative Problem Solver Email Management Enthusiasm for Learning Leadership Skills Office & Admin (Virtual Assistant( Project Management Social Media Manager Content Writing, Knowledgeable in Microsoft Office, Google Office, PDF, Proof R Taking Minutes of Meeting

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