About Efren Remulta
I am very interested in applying for Customer Service position or at least a Cold Caller, I do have BPO work experience for over 5 years now which are more associated into Customer Service from different lines of business I’ve been in TELCO, Billing, Phone Tech Support, Internet, TV, Retail or even up-selling and lastly, I was with ProSo Virtual Assistant worked as Cold Caller Agent from one of the Lender Company in US which is AllState Fund Pros, working in this industry is quite challenging that would stretch your patience, please allow me to join in your team and will discuss it further more from my experienced which I am wanting to share it as soon as possible to you guys.
2023 - 2023
ProSo Virtual Assistant Service
Initiated a 200 call per day for those possible merchant or a prospect that was given from company client and bring them into the business by offering them to applying in lender upon passing all the pre-requirements and providing them a working capital with interest for their active businesses
2016 - 2017
Dealing customer’s billing issues and queries from their Phone, TV, Internet service, also performed basic trouble shooting, and other stuffs that might need from customer.
2021 - 2021
Assisted on customer’s food order online, updating, checking the status of their order, refund, cancelled order, also filled a different types of ticket about their concerned on their order, not edible, wrong order, allergy, missing order and other stuffs that might needed in the restaurant.
2017 - 2019
Helping customer’s with their phone issues, trouble shooting, upgrading and checking what’s the best plan for the customer, also dealt with their basic queries from the monthly bill