About Erika Lyza Cariño
-Proficient with MS Excel, Word, and Office365, demonstrating a general working knowledge of these platforms.
-Proven experience in Accounts Receivable, including follow-ups and appeals.
-Experience with extracting and sending medical records to payers for payment.
-In-depth understanding of HCPCS and CPT codes, and familiarity with their application in a healthcare billing context.
-Experience in facility and laboratory billing using forms UB-04 and CMS-1500.
-Familiarity with HIPAA and HITECH standards and a commitment to maintaining these standards in all aspects of work.
-Fluent in English, both written and verbal, demonstrating the ability to communicate clearly and professionally in all interactions.
2022 - 2023
NTT DATA Services Philippines, Inc.
As a Customer Care Collection SR. Representative, I have a strong background in Healthcare Account Receivable/Collections within a BPO setting. With over 11 months of experience, I have expertise in various aspects of the healthcare collections process, including claims payments processing, claims status tracking, Medical Billing, AR Follow-ups, Denials, and Appeals for outbound healthcare providers.
One of my key responsibilities in my previous work was to call insurance companies (Payers) to verify claim status and handle payment disputes. Throughout my work, I diligently document all interactions and details that occur during these calls, ensuring accurate and organized records.
I also have extensive experience in the healthcare collections domain showcases my ability to handle complex and sensitive tasks in a fast-paced environment, demonstrating my dedication to resolving outstanding payments and ensuring proper reimbursement for healthcare providers. My proficiency in communication, attention to detail, and knowledge of the industry make me a valuable asset in your role as a Customer Care Collection SR. Representative.