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About Evangeline Pepito

  • Viewed 52

About me

I worked in the BPO industry for 5 years and 9 months. I was technical support for an ISP company and a chat representative for an IT company. I don’t have any experience as a Virtual Assistant or Freelancer but I’m willing to learn. I’ve always wanted to work with this type of organization, and I was hoping you select me for this position.

Experience

  • 2021 - 2022
    DREAMSCAPE NETWORKS INC.

    CHAT SUPPORT SPECIALIST FOR IT

    CHAT SUPPORT SPECIALIST FOR IT
    – Help clients manage their domain, website, emails, and many more.
    – Guide customer to manage their websites.
    – Accountable for purchasing some services with us and guiding them with their services with us.

  • 2016 - 2021
    SYKES ASIA INC CEBU

    TECHNICAL SUPPORT FOR ISP

    TECHNICAL SUPPORT FOR ISP
    – Technical Support for customers who want to connect their devices to the internet
    – Help customers with their emails
    – Accountable for scheduling a dispatch to resolve a customer’s problem

Expertise

SEO ANALYST
CUSTOMER SERVICE

Languages

ENGLISH
Intermediate

Skills

Content Writer copywriting Customer Service Keyword Research Leads management Off-page SEO technical support

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