About Franziela Villanueva

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About me

If you are looking for someone with a strong sales and customer service experience, I’m the best candidate for you. I have 10 years experience working with 2 major US banks, Citibank and JP Morgan Chase Bank. I am trained to do job under minimal supervision and to be keen to details. I had several sales training and I also did telemarketing.

I’m available for an interview anytime. Shoot me an email to [email protected]


  • 2011 - 2013
    Expedia Travel

    Sales Representative

    I handled inbound calls and need to turn every call into sale. We are offering hotel reservations, flight bookings, car rentals and packages.

  • 2013 - 2019
    Citibank North America

    Phone Banker

    In my first year, I handled Mortgage account in which I review accounts for repayment and also handled several projects. Then I got transferred to Credit card services as customer service. I handled transaction services, claims, fraud reports, payments, disputes and on top of that, sales. I need to offer different bank products in each and every call and to make sure to hit our monthly sales goal. And I proud to say that I had several Sales Award.

  • 2019 - 2022
    JP Morgan Chase Bank

    Phone Banker

    I handled credit card accounts including payments, transaction services, card replacement, card delivery, fraud report, claims, rewards and I also handled Auto loans.


Ms Office
Customer Service




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