About Fred Fajardo
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Viewed 24
About me
Over 10 years of experience in the BPO industry, with skills ranging from customer service to communications training and coaching.
On the freelance side, I have over 12 years of experience as a video editor and 3 years as an admin VA. Excellent communication skills, a team player and a quick learner.
Experience
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2018 - 2021
Krav Maga Northern Beaches
Admin Officer
▪ Attended to emails & appointment requests from club members
▪ Uploaded social media content on the club’s Facebook groups and Instagram
account
▪ Edited event highlight videos for the club’s events
▪ Generated end of month KPI reports -
2017 - 2018
Cognizant Technology Solutions
Communications Coach
▪ Direct observation, feedback and coaching support for new hires undergoing product
specifics training for a US healthcare company
▪ Provided phone and email support
▪ Facilitated refresher and boot camp classes -
2017 - 2017
Mopro
Digital Concierge
▪ Received website revision requests from clients
▪ Provided phone and email support
▪ Handled client cancellation and retention tickets -
2013 - 2016
JP Morgan Chase
Telephone Banker
▪ Provided phone, email & billing support for checking & savings account holders, as well
as credit card concerns -
2011 - 2013
Convergys
Communications Coach
▪ Direct observation, feedback and coaching support for new hires undergoing product
specifics training for a US telecommunications company
▪ Provided feedback and coaching support for production agents under operations
▪ Conducted daily ‘enrichment classes’ and comm clinics
▪ Admin task responsibilities included daily agent progress reports, trackers, coaching
logs, etc. -
2009 - Present
freelance
Freelance Video & Podcast Editor
▪ Portfolio at https://vimeo.com/user72095038
▪ Edited Facebook & Instagram video ads for Metric Call Services from December 2018 to
July 2019
▪ Edited videos for Real Estate IQ from January 2020 to April 2020
▪ “The Hyper Room” podcast (5 episodes) – https://www.spreaker.com/show/the-hyper-
room▪ “The Finclusive Podcast” – https://anchor.fm/finclusivevc
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2009 - 2011
Convergys
Customer Service Representative
Provided phone, email & billing support for auto, motorcycle and RV insurance
policyholders -
2008 - 2008
LEAD Career Mover
Communications Trainer
▪ Conducted classroom-based training that focused on call center training, with modules
on basic English grammar, customer service, American culture and typing
▪ Responsible for screening and interviewing potential call center employees in partnership
with our BPO affiliates -
2007 - 2008
Teletech
Customer Service Representative
▪ Provided phone, email & billing support for customers of a major US airline carrier
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2006 - 2007
PeopleSupport
Customer Service Representative
Provided phone, email & billing support for customers of a major US travel company