About Gelene Poderanan

  • Viewed 16


  • 2011 - 2016
    Sitel Philippines

    Dispute / Fraud Specialist and Sales Associate for Equifax

    *Addressed all Consumer concerns and inquiries.
    *Applied specific policies to all information to stay with the process.
    *Offered Credit Protection Monitoring product that matches the need.

  • 2016 - 2017
    Convergys, Philippines

    Fraud Specialist for American Express

    *Addressed all Consumer concerns and inquiries.
    *Created cases for Fraud transactions.
    *Ensured that all emotions expressed were addressed.

  • 2017 - 2018
    PSG Global Solutions

    Senior Recruiter Level II – Verification Specialist for AMN Healthcare

    *Verifying candidate’s dates of employment, job title, salary, reason for leaving, and rehire eligibility. Asks probing questions to ensure that as much information is obtained as is available, and specifics such as the reason for termination or rehire ineligibility are confirmed in detail. Provides accuracy through all requests to prevent escalations.
    *Fax or email a written request with the candidate’s authorization in order to obtain the requested information. Provides three different options for clients who order an employment background check.
    *Verifies and assesses medical knowledge & clinical quality ultimately increasing supply of qualified Healthcare Professional and on-time starts.

  • 2019 - 2020
    Microsourcing Philippines

    Fetch Accounts Specialist for Mad Paws

    *Provided assistance to customers in finding a suitable pet sitter/ dog walker that will match their preferences.
    *Also provided assistance with most of their administrative work which includes payment processing from manual to automatic processing.
    *With Fetch Mad Paws I had gained my expertise in payment processing by using Stripe as their payment method. I have assisted them with the collection of uncollected payments from customers who had their card details expired/canceled.

  • 2020 - 2020
    Microsourcing Philippines

    Account Services Specialist for Unbrellar

    *Provided assistance in billing matters by accommodating special needs such as delivering accurate invoices, processing payments for service renewals.
    *Responded to email queries in regards to their domain and web hosting services in order to maintain high customer satisfaction.
    *Acted as one of their first contact with customers and clients by providing first-class customer service via phone and email.

  • 2020 - Present

    Account Specialist for Blys

    *Process/handle bookings and enquiries in a timely and professional manner – within target handling times
    *Answer phone calls, respond to email, live chats, and social media
    *Provide clients/customers with the information to address enquiries
    *Deal and help resolve clients complaints
    *Update the company’s knowledge base and Help Center (as required)
    *Outbound calls and emails (as required)
    *Work on other duties as assigned


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