About GEORGE CAPANAS
17 years of Inbound Sales/Customer/Technical Service through Voice, Email, and Chat Support.
Able to perform various administrative tasks, including answering emails and chat, data entry, research, file management, etc. Highly organized, a systematic person with the motivation to tackle projects with minimal supervision. It’s my passion and I take great pride and satisfaction in achieving outstanding results. I love to work hard, am driven and dedicated, and I’m proud to say I’m fit for the job.
2021 - 2022
Sales and Marketing
B2b OUTBOUND CONTACT CENTRE
2019 - 2021
VERIZON Customer Care, Technical, and Sales (Email, Chat, and Voice)
2017 - 2019
TELSTRA TELCOMS AUSTRALIA
TELSTRA TELCOMS AUTRALIA
Coordinates with case Managers to provide better resolution to customers’ needs.
2017 - 2019
Technical Support Tier 2
Client Support: SHEER ID and NIKE:
Tools used: ZENDESK
2011 - 2015
Helpdesk Support Analyst Tier 3
Primary support: Email, Chat and Voice
– Tools use: SALESFORCE and ZENDESK
– Plan, prioritize, organize and complete work to meet established objectives.
– Troubleshoot corporate applications with the use of knowledge base tools assign issues to
appropriate support group as needed.
– Follow all escalations procedures according to service level agreement.
2007 - 2011
SIEMENS IT SOLUTIONS
IT Helpdesk Support Tier 2
Client: CITIZENS FINANCIAL GROUP CGF & ROYAL BANK of SCOTTLAND RBS:
– Primary support: Email, Chat, and Voice
– Initiate, escalate and resolve problem tickets and requests.
– Escalating to internal partners or external vendors and ensuring closure to issues while
meeting or exceeding defined service level SLA expectations.
– Dispatching technicians on both inside and outside the premise.
2005 - 2006
Case Manager Tier 2
Primary support: Email, Chat, and Voice
– Handles internet connections and computer network, browser, and software issues.