About Gian Paulo Mojares
Dedicated and professional Customer Service Representative with significant
knowledge and experience handling different situations off and on the phone in
the field of both computer hardware/ software and banking finance.
2015 - 2021
BOS I&II/Virtual Banking Assistant
BOS I&II (Banker Operation Support) Inbound
– Assist branch employees related to policy and procedure questions( transactions,
account maintenance, account opening for consumer accounts. etc)
– Review executed documents; decedent accounts closing, trust, estate, guardianship
medallion stamps for sales or transfers of securities and investments, POA, and legal
documents like cour orders, subpoena, and sworn documents.
Relief Team Leader
– Manage teams performance, meetings, and one on one coaching, attend manager
Virtual Banking Assistant (Outbound)Current
-Point of contact for a select group of Chase’s clients, as well as other customers.
Actively manage a portfolio of client banking relationships. Utilizing a proactive and
disciplined approach to generate growth and balances.
2007 - 2017
Sky BB UK, Spark NZ
Technical Support Rep Teletech
-Provide customers with the best quality service to subscribers experiencing problems
with their internet service.
– Training POC, Handled training for a new class and conducted up-trainings for