About Gian Paulo Mojares

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About me

Dedicated and professional Customer Service Representative with significant

knowledge and experience handling different situations off and on the phone in

the field of both computer hardware/ software and banking finance.



  • 2015 - 2021
    JPMorgan Chase

    BOS I&II/Virtual Banking Assistant

    BOS I&II (Banker Operation Support) Inbound
    – Assist branch employees related to policy and procedure questions( transactions,
    account maintenance, account opening for consumer accounts. etc)
    – Review executed documents; decedent accounts closing, trust, estate, guardianship
    medallion stamps for sales or transfers of securities and investments, POA, and legal
    documents like cour orders, subpoena, and sworn documents.
    Relief Team Leader
    – Manage teams performance, meetings, and one on one coaching, attend manager
    Virtual Banking Assistant (Outbound)Current
    -​Point of contact for a select group of Chase’s clients, as well as other customers.
    Actively manage a portfolio of client banking relationships. Utilizing a proactive and
    disciplined approach to generate growth and balances.

  • 2007 - 2017
    Sky BB UK, Spark NZ

    Technical Support Rep Teletech

    TSR Inbound/Outbound
    -Provide customers with the best quality service to subscribers experiencing problems
    with their internet service.
    – Training POC, Handled training for a new class and conducted up-trainings for
    tenured agents.




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