About James Bastian Palos
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Viewed 34
About me
o Proficient with Microsoft Office Tools and Google Suite
o Has customer service and technical service experience
o Highly inquisitive, responsible, and resourceful
o Goal-oriented and well-disciplined
o Flexible and fast learner
o Email Management
o Calendar Management
o Lead Generation
o Data Mining
o Executive Assistance
o Digital Marketing
Experience
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2013 - 2015
ePerformax Contact Centers and BPO
CUSTOMER SERVICE REPRESENTATIVE
Professionally handle incoming requests from customers and ensure that issues are resolved both
promptly and thoroughly.
Provide quality service and support in a variety of areas including billing and some system
troubleshooting.
Troubleshoot customer issues and assist with any technical related concerns over the phone. -
2016 - 2020
TeleTech
CUSTOMER SERVICE CONSULTANT
Efficiently gather customer information, access, and fulfill customer needs, educate the customer
where applicable to prevent the need for future contacts, and document interactions through contact
tracking.
Provide quality service and support in a variety of areas including billing and some system
troubleshooting.
Troubleshoot customer issues and assist with any technical related concerns over the phone. -
2017 - 2021
Extend Your Team
LEAD GENERATION SPECIALIST
Generate leads for possible investors for the client’s start-up business
Data mining and research for client
Appointment setting with interested investors and other sectors through outbound calling -
2021 - 2022
Fruit Street Health
VIRTUAL ASSISTANT | BUSINESS DEVELOPMENT ASSOCIATE | LEAD GENERATION SPECIALIST
Generate leads for possible investors for the client’s start-up business
Executive Assistant to the CEO
Email management
Calendar management
Assist CEO/client with purchasing, personal, business tasks, and bookings
Data mining and research for client
Appointment setting with interested investors and other sectors through outbound calling -
2021 - 2022
Legal Soft Solutions
GENERAL VIRTUAL ASSISTANT / DIGITAL MARKETING ASSISTANT
Generate leads for client’s digital marketing business
Assists with creating marketing campaigns via Entresoft online digital marketing software
Create pipelines and workflows for ongoing .any on-going marketing projects
Assists with personal requests of client- grocery, hotel bookings, flight bookings, and etc.
Assists with HTML Builder, website design and set-up
Assists in designs for online brochures and marketing ads