About Jan Michael Edison Restauro

  • Viewed 7

About me

A dedicated individual that have a vast experience in providing excellent customer service for the last 8 years. Experienced in providing health care support thru phone calls, chats and emails as well as providing technical support and customer service support and performing administrative tasks such as handling a team of dedicated individual whose passion is to deal with customers with highest quality of service which includes providing touch-based coaching, strategic planning on how to provide best customer service experience. Bringing forth excellent customer service skills and an understanding of what kind of help our customers want to have.


  • 2022 - Present

    Customer Service Representative

    Providing assistance to the patient over the phone by processing and setting up home deliveries with their specialty medication. And was cross trained the helped the new process of processing claims by checking and routing them to the appropriate department.

  • 2018 - 2022
    Amazon Inc.

    Customer Service Representative - Escalation

    Providing excellent customer service by means of taking escalation calls requested by the customer in handling their requests such as processing a refund, replacing the order, and or providing some gift certificates. And was given a chance to handle the team and provided adequate support by means of giving some one-on-one coaching sessions; submitting some administrative tasks such as attendance document, leave report. average handling time report and such.

  • 2017 - 2018
    Skyes Asia

    Customer Technical Representative

    Provided technical support to the customer over the phone by means of doing some step by step trouble shooting solution , setting up an appointment with the field technician for newly subscribed customer or customer having a hard line/hardware problem.

  • 2015 - 2016

    Customer Service Associate II

    Assisting customer that are making payments, waiving late fees and wanting to have their house title.


Microsoft Word App
Email Handling (OUTLOOK, GMAIL, Yahoo and etc.. )
CSC Tool
Microsoft Excel




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