About Janine Jane Inting

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About me

As a technical sales specialist at Sutherland, I contributed to the growth and success of the telecommunications industry by providing exceptional customer service, technical support, and sales for various services, such as mobility, cable, internet, and home phone. I leveraged my deep technical knowledge, troubleshooting skills, and ability to explain complex concepts in a clear and user-friendly manner to resolve technical issues promptly, ensure accurate billing, and adeptly navigate the sales process. I established rapport with customers, actively listened to their needs, and offered solutions that matched their preferences and budget. I received multiple awards for my performance as a top agent and best performer, demonstrating my dedication to excellence and customer satisfaction.

In addition to my experience in the BPO industry, I hold a bachelor’s degree in physical education from the University of Mindanao, with a focus on elementary education and teaching. This reflects my passion for learning, teaching, and fitness, as well as my ability to communicate effectively, motivate others, and adapt to different situations and environments. I am enthusiastic and committed to exploring new opportunities in the virtual assistant field, where I can apply my diverse skill set, drive to excel, and eagerness to learn in the dynamic and ever-evolving virtual work landscape. I am confident that I can add value to any organization or project that requires customer service, technical support, sales, email and chat support, quality analysis, or administrative tasks.

I possess exceptional verbal and written communication skills, underpinned by a strong foundation in customer service. With a proven track record in sales, I consistently excel in identifying and capitalizing on opportunities. My acute attention to detail ensures accuracy and precision in all tasks, whether it’s composing professional emails, handling administrative duties, or meticulously organizing data.


  • 2023 - 2023
    Sutherland Global Services Inc.

    Sales Associate

    In my role as a sales representative and technical support specialist in the telecommunications industry, I engage in a multifaceted job that combines sales, account management, and technical expertise. I am responsible for introducing and promoting new services and products, often with special discounted offers, to customers. Additionally, I manage account activations and deactivations, handle billing inquiries, and troubleshoot technical issues to ensure a seamless user experience. My primary focus is not only on expanding product offerings but also on delivering exceptional customer service, aiming to meet and exceed client needs and expectations throughout their telecommunications journey.

  • 2020 - 2023
    VXI Global Solutions

    Technical and Billing Representative

    Working in customer service and technical support for business accounts entails a multifaceted role, where you are responsible for resolving issues related to the provided services, ensuring seamless functionality, and delivering comprehensive explanations of billing matters. This role demands a deep understanding of the technical aspects of the services offered, the ability to troubleshoot and resolve technical problems promptly, and a strong commitment to providing clear and helpful explanations to clients regarding their bills. Your work is essential in maintaining client satisfaction and the smooth operation of business accounts, ultimately contributing to the success of both customers and the company.


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