As a technical sales specialist at Sutherland, I contributed to the growth and success of the telecommunications industry by providing exceptional customer service, technical support, and sales for various services, such as mobility, cable, internet, and home phone. I leveraged my deep technical knowledge, troubleshooting skills, and ability to explain complex concepts in a clear and user-friendly manner to resolve technical issues promptly, ensure accurate billing, and adeptly navigate the sales process. I established rapport with customers, actively listened to their needs, and offered solutions that matched their preferences and budget. I received multiple awards for my performance as a top agent and best performer, demonstrating my dedication to excellence and customer satisfaction.

In addition to my experience in the BPO industry, I hold a bachelor’s degree in physical education from the University of Mindanao, with a focus on elementary education and teaching. This reflects my passion for learning, teaching, and fitness, as well as my ability to communicate effectively, motivate others, and adapt to different situations and environments. I am enthusiastic and committed to exploring new opportunities in the virtual assistant field, where I can apply my diverse skill set, drive to excel, and eagerness to learn in the dynamic and ever-evolving virtual work landscape. I am confident that I can add value to any organization or project that requires customer service, technical support, sales, email and chat support, quality analysis, or administrative tasks.

I possess exceptional verbal and written communication skills, underpinned by a strong foundation in customer service. With a proven track record in sales, I consistently excel in identifying and capitalizing on opportunities. My acute attention to detail ensures accuracy and precision in all tasks, whether it’s composing professional emails, handling administrative duties, or meticulously organizing data.