About Jasper Martinez

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About me

During my time at TaskUs and Teleperformance, I was responsible for leading and coaching teams of up to 15 members to provide exceptional customer service and monitor the quality of over-the-phone transactions. Additionally, I have experience working with various groups to ensure smooth daily operations, from front of house support to recruitment and workforce management.

My recent expertise with Crewbloom in technical support and client success management has allowed me to develop valuable skills in data analytics, process improvement, and onboarding team members. I have also worked with small to medium enterprises in day-to-day operations, M&A clients, and email marketing list building applications and software.

Experience

  • 2022 - 2023
    Crewbloom

    Freelance Contractor

    Assist CEOs / Upper Management of small to medium enterprises with day-to-day operations ranging from front of house customer support up to data and financial analytics as well as minor webpage design and maintenance. Experience in working with Mergers and Acquisitions(M&A) clients as well as email marketing list building applications and software.

  • 2020 - 2022
    TaskUs

    Operations Supervisor | Interim Operations Manager

    Tasked to work with various groups from front of house support, training, recruitment, human resources, workforce management to ensure smooth daily operations. Handled client-facing duties and tasks regarding performance and process improvement.

  • 2015 - 2020
    Teleperformance

    Operations Supervisor

    Tasked to lead and coach a team of up to 15 members in providing excellent customer service. Monitor the quality of over-the-phone transactions and provide intervention if needed, give coaching insight as well as data analytics to help improve client process.

  • 2010 - 2015
    Teleperformance

    Technical Support Representative / Subject Matter Expert

    Handled inbound voice calls and provides technical support assistance. Tasked to help out onboarding newly-trained team members off to production through real-time support.

  • 2009 - 2010
    Convergys

    Technical Support Representative

    Handled inbound voice calls and provides technical support assistance as well as excellent customer service for telecommunications clients.

Expertise

Data Entry / Manipulation
Customer Service
Team Leading / Coaching
Data Analytics
Leads Research
Webpage Design / Maintenance (WordPress)
Video Editing

Languages

English
Proficient
Filipino
Proficient

Skills

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