About Jaycel Napa
I have six years of experience dealing with customer service requests and resolving issues. The skills you’re looking for are all within my range of expertise. I believe that my ability to prioritize calls under pressure, as well as my well-organized and self-disciplined nature, will have a positive impact on your front-line operations. I have also proven up-selling skills, experience using call-logging software, and a track record of improving call-answering times.
My empathetic yet assertive manner and excellent one-to-one communication skills make me a valuable team member. Further, I can make difficult decisions with the right balance of friendliness and approachability.
2020 - 2022
Terry’s Florist / Patricia’s Petals
Sales Representative Freelancer / Inventory Assistant
Upgrade and offer flower arrangements to customers. Add more flowers and additional items to the arrangement to upgrade the order. I will assist them in tracking their order request and resolving the issue. Call the vendor to make the flower arrangement and make sure to maintain the profit margin for the company.
2018 - 2020
ARB CALL FACILITIES
Loan Originator (Financial Account)
Have an inbound and outbound call strategy to originate personal loans. Anticipate the needs of clients and address them accordingly.
After evaluating the financial capabilities and credit status of the customer, we need to contact the bank through a third party and verify their paycheck. Then, we need to understand their bank statement in order to calculate the customer loan amount.
Maintain a high level of knowledge of existing policies to provide targeted, customized strategies for payment choices. This will enable us to determine their specific needs and wants, presenting suggestions, as appropriate, for us to close the deal.
2017 - 2018
Sutherland Global Solution
CSR, Sales and Technical Service Representative
AT&T-ISM Account – Provide assistance to customers regarding orders and billing issues.
EQUIFAX Account – provide assistance to customers regarding registration to the Equifax website, how to freeze, unfreeze, lock, and unlock the account, and credit queries.
AT&T-ICM New Install Account – Handles customer issues pertaining to Internet, Phone, and TV problems, order issues, and billing issues.
2016 - 2017
Customer and Sales Service Representative (Expedia Account)
• Booking hotel, flight, and car reservations
• Offer Travel Insurance
• Changing and canceling pre-travel of refundable and non-refundable hotel reservations
• Changing pre-travel, rerouting, and using flight credit for flight reservations -Processing refunds for the cancellation of hotel, car, and flight reservations
• Resolving payment issues for the reservations