About Jennie Ann Bathan

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About me

To work in an environment which encourages me to succeed and grow professionally
where I can utilize my skills and knowledge appropriately


  • 2019 - 2019
    Ibex Global Inc

    Technical Support Representative

    Provided daily support to users of various computer systems included answered
    questions, analyzed problems, and quickly formed solutions to return systems to proper
    operation. • Communicated clearly and effectively with end users, colleagues, and
    management to quickly resolved issues and ensure customer satisfaction. • Installed
    and maintained hardware, software, and other equipment to meet client requirements,
    routinely observed operational performance, and installed security patches and updated
    when necessary. • Maintained detailed records of daily interactions with customers,
    installed activities, reported issues, and completed solutions along with any further
    actions required of management or repair personnel. • Increased personal technical
    knowledge by reading trade publications, operated manuals, and diagnostics
    information, and attended conferences or seminars when possible. • Developed training
    manuals and troubleshooting procedures to helped both support personnel and end
    users interacted properly with hardware and software • Collaborated with technical staff
    and clients to established goals and objectives for system improvements and upgrades

  • 2018 - 2019

    Customer Service Representative

    Greet Customers warmly and ascertain problem • Helped Customers with complaints
    and questions • Give Customers information about products and services, take orders,
    and process returns • Managed large amounts of incoming calls • Generated sales leads
    • Identified and assessed customers’ needs to achieved satisfaction • Built sustainable
    relationships and trust with customer accounts through open and interactive
    communication • Provided accurate, valid and complete information by using the right
    methods/tools • Met personal/customer service team sales targets and call handling
    quotas • Handled customer complaints, provide appropriate solutions and alternatives
    within the time limits; follow up to ensure resolution


Knowledge in Hotel Reservation
Booking Flights
Knowledge in GDS Sabre and Microsoft Offices




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