About Jennie Ann Bathan
-
Viewed 67
About me
To work in an environment which encourages me to succeed and grow professionally
where I can utilize my skills and knowledge appropriately
Experience
-
2019 - 2019
Ibex Global Inc
Technical Support Representative
Provided daily support to users of various computer systems included answered
questions, analyzed problems, and quickly formed solutions to return systems to proper
operation. • Communicated clearly and effectively with end users, colleagues, and
management to quickly resolved issues and ensure customer satisfaction. • Installed
and maintained hardware, software, and other equipment to meet client requirements,
routinely observed operational performance, and installed security patches and updated
when necessary. • Maintained detailed records of daily interactions with customers,
installed activities, reported issues, and completed solutions along with any further
actions required of management or repair personnel. • Increased personal technical
knowledge by reading trade publications, operated manuals, and diagnostics
information, and attended conferences or seminars when possible. • Developed training
manuals and troubleshooting procedures to helped both support personnel and end
users interacted properly with hardware and software • Collaborated with technical staff
and clients to established goals and objectives for system improvements and upgrades -
2018 - 2019
Concentrix
Customer Service Representative
Greet Customers warmly and ascertain problem • Helped Customers with complaints
and questions • Give Customers information about products and services, take orders,
and process returns • Managed large amounts of incoming calls • Generated sales leads
• Identified and assessed customers’ needs to achieved satisfaction • Built sustainable
relationships and trust with customer accounts through open and interactive
communication • Provided accurate, valid and complete information by using the right
methods/tools • Met personal/customer service team sales targets and call handling
quotas • Handled customer complaints, provide appropriate solutions and alternatives
within the time limits; follow up to ensure resolution