About Jericho Layug
Experience in cold calling leads for real estate brokers and investors in the US. Goal-oriented customer service and technical support representative. With years of experience and background in handling customer care. Knowledgeable in providing extraordinary support in using social media and giving clients top-notch customer support. Worked for a telephone company based in the U.S for more than 3 years. I also have knowledge in managing emails and making outbound and inbound calls for 4 years. Given an award for helping and providing great customer support by frequently reducing average handling time and hitting quotas for dollars per call every month. Proficient and skillful in interacting with clients over the phone. Giving clients the service that they need. Follow and finish the task given in a limited amount of time.
2021 - 2022
ELITE VIRTUAL OFFICE
VIRTUAL ASSISTANT ( INSIDE SALES ASSOCIATE )
Cold calling leads for real estate properties and helping them with probate concerns. Specialize in using CRM tools like Chime and CRMGrow also using dialers like Mojo, Aircall, and Line2. Look for homeowners who are selling their properties or real estates like houses and condo homes. Offering help to families that are going through the process of probate and also help with real estate management.
2018 - 2020
BPI DIRECT BANKO INC.
• Market areas in Borongan Eastern Samar and nearby barangays for customers with business and screen if they are eligible to loan and expand their business.
• Meet with applicants to obtain information for loan applications and to answer questions about the process.
• Analyze applicants’ financial status, credit, and property evaluations to determine the feasibility of granting loans.
• Explain to customers the different amounts of loans and credit options that are available, as well as the terms of those services.
• Obtain and compile copies of loan applicants’ credit histories, corporate financial statements, and other financial information.
• Submit applications to credit analysts for verification and recommendation
2018 - 2018
PHONE SUPPORT PROFESSIONAL
• Given daily tasks such as checking the website for any problem, answering customer inquiries thru email, and phone support.
o Waiting for incoming calls from customers
o Answering emails from customer inquiries
o Monitoring the website for any links that are not working
o Send email for follow-ups from previous inquiries of the customer
o Calls customer to check if the invoice has been received
2018 - 2018
IQOR PHILIPPINES INC.
CUSTOMER FINANCE SERVICE/TECHNICAL SUPPORT/RESOLUTION SUPERVISOR
• Started as an agent, with duties of answering calls from customers in different parts of the U.S. Also constantly hitting quota for collecting or dollar per call metrics. Take part in or beneficial part of the escalations team, dealing with escalated calls from agents in the site.
o Make sure to follow the proper call flow
o Troubleshoot device issues or network problems
o Key metrics should be observed to gain from bonuses the company is giving
o Monitor calls from agents, making sure they follow the standard protocol
o Coaching agents for lapses or mistakes they are doing on a call
o Acknowledge agent for every good habit agent have and give them ideas to learn for improvement