About Jessa Maduro
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Viewed 8
Experience
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2019 - Present
Task Us Inc.
Content Moderator
● Keeping the assigned platform safe
● Gathering and analyzing data.
● Interpreting gathered data.
● Finding patterns and trends in the analyzed data.
● Helping the management and other teams draw business goals and needs. -
2017 - 2019
Convergys/Concentrix Philippines
CSR/ACCOUNTS SPECIALIST
Assisting customers by answering phone calls
● Reviewing customers billing history
● Opens customer accounts by recording account information
● Processing Payments
● Performs advance Troubleshooting
● Providing excellent customer service
● Sales -
2017 - 2017
tarbucks Philippines (Rustan’s Coffee Corporation)
Barista
● Cashiering
● Inventory
● Stocks and Supplies Organizer
● Making espresso beverages and frappuccino drinks
● Updating daily roster notebook
● Updating the daily tracking sheet
● Dealing and Connecting to people -
2014 - 2017
After’s Espresso and Desserts
Barista/Shift Supervisor
Responsible for making hot and cold espresso based coffee drinks
● Calibrating the grinder to ensure good shots
● Making latte arts in every coffee before serving
● Responsible for pulling good shots in any drinks
● Serving and complying the guests needs by giving quality services
● Ensuring all the supplies are all available by negotiating to all the suppliers
● Forecasting the needed supplies for the operations
● Responsible for all the food preparations such as cooking and baking
● Supervising the flow of the operations all over the shift
● Working on paper works