About Jessa Ruth Waquez
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Viewed 24
About me
Eager to get new learnings and skills, I’ve tried entering different fields to help me become globally competitive. I always believed that my best skill is being flexible. I have the ability to plan and strategize things. I am someone who can commit to personal & professional development and can communicate effectively.
Experience
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2022 - 2022
LizardBear Tasking Inc. (TaskUs)
Teammate | Voice & Email Support
• Answer calls and emails from customers of a lingerie brand (AdoreMe)
• Handle customer queries on product info, order processing, returns, and refunds
• Addressing customer complaints and providing necessary compensation
• Assisting customers’ requests (changing account info, checking bank charges, etc.) -
2022 - 2022
RandomDots Pte Ltd
Assistant Project Manager
• Project Management Assistance
• Event Management
• Communication with clients (email)
• File management
• Data Entry | Updating Notion & Trello
• Create Event collage & Feedback Report
• Internal & External Systems Operation Assistance
• Product Curation
• Market Research & Analysis
• Other Adhocs -
2021 - 2022
Serving Community Homes LLC
Real Estate Virtual Assistant | General VA
• Social media management
• Real Estate lead generation
• Basic content graphic design
• Perform daily duties from the task sheet
• Gather, compile, and maintain data for various Database Programs (CRM and MLS)
• File management
• Data Entry | Updating spreadsheets & files
• Create Comp Packets
• Add/connect to relevant people from social media
• Reply to comments/messages
• Skiptracing
• Research
• Other Adhoc tasks -
2017 - 2020
WNS Global Solutions Inc.
Customer Service Associate
• Answers inbound calls from airline customers (United Airlines)
• Handles flight reservations (new booking, flight changes, refunds)
• Addressing customer queries and complaints
• Assisting customers’ requests (changing account info, checking bank charges, etc.) -
2015 - 2016
PC Canlas Builders Corporation
Administrative Assistant
Purchasing Assistant
• Prepares purchase orders (PO)
• Data entry into the system (QuickBooks)
• Monitor, track, and follow up on orders
• Liaise with warehouse staff on the condition of delivered orders
• Communicating with suppliers for quotation
• Filing documents
• Works with the manager regarding reports
Billing Staff
• Collects required documentation in billing
• Data entry into spreadsheet (MS Excel)
• Create and send invoices to clients
• Prepares billing reports and collections summary
• Filing document copies