About Jessa Ruth Waquez

  • Viewed 24

About me

Eager to get new learnings and skills, I’ve tried entering different fields to help me become globally competitive. I always believed that my best skill is being flexible. I have the ability to plan and strategize things. I am someone who can commit to personal & professional development and can communicate effectively.


  • 2022 - 2022
    LizardBear Tasking Inc. (TaskUs)

    Teammate | Voice & Email Support

    • Answer calls and emails from customers of a lingerie brand (AdoreMe)
    • Handle customer queries on product info, order processing, returns, and refunds
    • Addressing customer complaints and providing necessary compensation
    • Assisting customers’ requests (changing account info, checking bank charges, etc.)

  • 2022 - 2022
    RandomDots Pte Ltd

    Assistant Project Manager

    • Project Management Assistance
    • Event Management
    • Communication with clients (email)
    • File management
    • Data Entry | Updating Notion & Trello
    • Create Event collage & Feedback Report
    • Internal & External Systems Operation Assistance
    • Product Curation
    • Market Research & Analysis
    • Other Adhocs

  • 2021 - 2022
    Serving Community Homes LLC

    Real Estate Virtual Assistant | General VA

    • Social media management
    • Real Estate lead generation
    • Basic content graphic design
    • Perform daily duties from the task sheet
    • Gather, compile, and maintain data for various Database Programs (CRM and MLS)
    • File management
    • Data Entry | Updating spreadsheets & files
    • Create Comp Packets
    • Add/connect to relevant people from social media
    • Reply to comments/messages
    • Skiptracing
    • Research
    • Other Adhoc tasks

  • 2017 - 2020
    WNS Global Solutions Inc.

    Customer Service Associate

    • Answers inbound calls from airline customers (United Airlines)
    • Handles flight reservations (new booking, flight changes, refunds)
    • Addressing customer queries and complaints
    • Assisting customers’ requests (changing account info, checking bank charges, etc.)

  • 2015 - 2016
    PC Canlas Builders Corporation

    Administrative Assistant

    Purchasing Assistant
    • Prepares purchase orders (PO)
    • Data entry into the system (QuickBooks)
    • Monitor, track, and follow up on orders
    • Liaise with warehouse staff on the condition of delivered orders
    • Communicating with suppliers for quotation
    • Filing documents
    • Works with the manager regarding reports
    Billing Staff
    • Collects required documentation in billing
    • Data entry into spreadsheet (MS Excel)
    • Create and send invoices to clients
    • Prepares billing reports and collections summary
    • Filing document copies


Microsoft Office Tools
Google Workspace
Administrative Assistance
Social Media Management


Tagalog | Filipino


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