Virtual Assistant

✔ Completed administrative tasks by performing business correspondence, transcription and data entry.

✔ Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.

✔ Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.

✔ Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.

✔ Conferred with customers by telephone, chat or email to provide information about event planning and organization services.

✔ Executed travel arrangements by researching and booking flights and accommodations.

✔ Analyzed and compiled data to prepare comprehensive reports for management.

Account Manager

✔ Reinvented team interaction with prospective clients by developing
innovative and creative sales pitch implemented into sales team
strategy.

✔ Developed and delivered engaging and polished presentations to
highlight products and draw favorable competitor comparisons.

✔ Secured high-value accounts through consultative selling, effective
customer solutions and promoting compelling business opportunities.
Boosted sales numbers with proactive account servicing and diligent
relationship-building

Sales Executive

✔ Provided value and quality to customers with prompt resolution of
complaints and, as a result, successfully retained clients and obtained
referrals to increase our client base.

✔ Strengthened personal knowledge of company\’s products and services
by participating in professional development activities and staying
current on market trends and changes.

✔ Made adjustments to sales procedures by tracking customer behavior,
market trends, and current market share to realign company goals.

Charvette Dymm Petronio

✔ Promoted successful outcome of web development strategy by aligning consistent brand messaging and visual designs across all digital outlets.

✔ Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.

✔ Analyzed competitor pages to locate backlink and keyword opportunities.

✔ Engaged online audiences by placing strong focus on sales process support and responding to inquiries and comments timely and knowledgeably.

Technical Support Associate II

✔ Consistently exceeded performance benchmarks in all areas
(willingness to recommend, first call resolution, call backs, average call
handle time, transfers, and digital first) by averaging over 109% on
monthly overall attainment.

✔ Trained and proved ability in establishing great rapport and trust, and
asking probing questions in order to accurately identify the customer\’s
issue and seize any opportunity to sell products/services which
accommodate the customer\’s needs.