About Joanna Marie Amil

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About me

Knowledgeable Team Manager for 4 years of experience, primarily manage the daily activities of my members. My role includes setting targets, implementing guidelines, and supporting employees to solve any issues that may arise. It is our duty to make sure that the team’s objectives are  fully understood by all members and that they work closely to fulfill them. To manage the team, we may utilize certain principles, such as the SMART principle. We also train members to see to it that their goals are distinct, measurable, attainable, and timely. 


  • 2021 - 2022
    IGT Solutions

    Team Manager

    The Team is responsible for the booking of itineraries for the passenger, adding services, changing the flight and processing of refund.
    I am handling 15 Agents and responsible for their performance, coaching, discussion of process updates and motivating the team to strive more.
    Our metrics are, Global Productivity, Quality, Productivity, Reliability, Confirmation and Pass wait Ratio, Financial Impact.
    The tools that we’re using is, BLKN, Confluence, Portalo, Nest, Quick Frodo, Google.


People Management, Coaching, Reporting, MS Office, Google sheet
People Management



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