People fondly call me Max or Maxene when I joined the BPO Industry 12 years ago. I am extremely motivated to constantly develop my skills and grow professionally. A homegrown and sharpened leader who have handled 2 of the biggest US Telecommunication companies/ accounts. I started as an agent wayback 2011 then got promoted as a Team Manager in 2014 then finally worked my way up as an Operations Manager last Exceptional communication and client solution skill particularly during visits, calibrations calls and business review discussions. Successful working in a big and keep-changing team environment, as well as independently; spearheaded projects and advocacies that contributed success to the program.Equipped to provide in-depth and profitable root cause analysis, data analytics, strategies, action plans and processes in order to help the account thrive for success and business growth & stability.The ability to work under pressure & multi-task and follow instructions & deliver quality results.