About Jose Rodolfo Garcia

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About me

I am a former Customer Service Representative in the BPO industry. In the past five years, I have been answering calls, Assisting new hire agents and Facilitating a class for training. I believe that the skills and experiences have acquired make me a suitable candidate for a position in your company.

Customer service representative is not just answering calls but also making your callers satisfied and happy with their concerns. Giving a satisfactory service will make your company grow as the caller can introduce this to their family, friends and business partners. I have been a trainer for new hire agents in the company. Being a trainer you’re not just training the new hire agents but also you need to answer emails and client calls. Observing the daily operations of call center employees and identifying any areas of improvement. Liaising with team leaders and managers to conduct on-the-job coaching. I am confident that my unique experiences on both sides of the table as a Customer representative and a Trainer, both online and offline can help your company grow.

I have enclosed my resume and I’d be happy to have an opportunity to show my skills. My email address is [email protected].
Thank you for your consideration.



  • 2022 - Present

    Enrollment Advisor

    Assist and advise prospective students, guiding them through the process in enrolling in a college, training center or other learning facility.
    Answering Inbound emails and calls from the University in UK.
    handled two partners AICPA Renewals and CIMA GEC.

  • 2023 - 2023
    You and Me Cafe

    Barista Supervisor

    care of production effiency, administrative tasks, customer happiness and overall shop cleanliness.
    making quality beverages, generally making special hot drinks and administrative task. working in all stations.
    Manage the coffee shop alone without the help of my manager.

  • 2020 - 2022

    Customer Service Representative| Sales Agent| SME| Trainer

    a team of outsourced agents who handle incoming and outgoing customer calls for other businesses.
    Helping clients to onboard new hire agents and preparing learning materials.
    Top SME and Top Trainer.

  • 2018 - 2020

    Customer Service Representative

    a team of outsourced agents who handle incoming and outgoing customer calls for other businesses.
    Answer inbound calls from a US account.




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