About Jovi Mae Mallari

  • Viewed 8

About me

I am working for more than 8 years with an experience in Customer Support, Technical/Helpdesk Support. Also being an IT NOC Coordinator helps me to be more keen and efficient on every tasks and responsibilities. As concerns/problems that are being raised to us are very crucial in the company and to every customers.


  • 2021 - Present
    Orchid Cybertech Services Inc – Ortigas Center, Pasig City

    IT NOC Operator – TPG Telecom

    – TPG group national IT Network monitoring.
    – Creating incident tickets in response to monitoring alarms and reports from internal/external customers.
    – Work with internal and external support to resolve outages.
    – Hands-on coordination and escalation of network and escalated customer incidents.
    – Work on 24/7/365 shifting schedule

  • 2016 - 2021
    Orchid Cybertech Services Inc – Ortigas Center, Pasig City

    Email Support Representative – TPG Telecom

    – Frontline Technical Support, communicate with the customer and give information about products and services via emails, chat and phone calls
    – Conducting assessments and troubleshooting customer’s internet and home phone concerns.
    – Modem and router configuration for ADSL and Fiber services.
    – Point of Contact in one segment on Technical Support Team – Outage Monitoring Team.
    – Exposure to email set up on different email client.
    – Creating daily, weekly, and monthly reports.
    – Exposure to helpdesk ticketing software and processes (JIRA)

  • 2015 - 2016
    Convergys Philippines – Libis, Quezon City

    Technical Support Representative – Microsoft Account

    – Support customers in North America
    – Troubleshoot and fix the problem of the customer on their Microsoft Office applications.
    – Create proper documentation on every change that has been made to the customer’s computer.
    – Process sales once the customer needs to purchase a new product or service.


Customer Service




Leave Your Review

  • Overall Rating 0