About Joyce Anne Francisco
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Viewed 33
About me
For being in the BPO industry for almost 4 years, I have adapted and learned through the never ending changes. I am still passionate about providing excellent customer service.
Experience
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2020 - 2022
GlobaltekPH
Referral Specialist/New Claims Specialist
● Answer incoming inbound calls and emails, transfer
voicemail to correct department
● Prescreen qualified applicants
● Assist client on their benefit application
● Follow up with clients’ application
● Call or email qualified leads
● Refer leads to Legal Team
● Upload medical evidences in dropbox
● Document all transactions in CRM -
2019 - 2020
Concentrix
Supplier Account Specialist
● Managing suppliers accounts
● Answer clients’ inquiries and request via email and live
chat
● Perform troubleshooting and provide technical support
● Review clients’ product listing
● Make sure clients’ travel website is up to date
● Make sure clients’ products follow company guidelines
● Document all transactions in CRM -
2017 - 2019
Interglobe Technologies Inc
Travel Consultant
● Answer travelers’ inquiries via live chat, and
email
● Keeping records of customer interactions, transactions,
comments and complaints in CRM
● Contact airlines for flight changes, additional baggage
and refund
● Audit calls of team members (QA training)
● Assist team members with product knowledge (SME)
● Make sure that teams AHT is low -
2016 - 2017
Teleperformance
Sales Representative
● Generating sales by encouraging clients to apply for
credit card application via Phone call
● Transfer calls to the correct department
● Record all interactions in CRM