About Joyce Anne Francisco

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About me

For being in the BPO industry for almost 4 years, I have adapted and learned through the never ending changes. I am still passionate about providing excellent customer service.


  • 2020 - 2022

    Referral Specialist/New Claims Specialist

    ● Answer incoming inbound calls and emails, transfer
    voicemail to correct department
    ● Prescreen qualified applicants
    ● Assist client on their benefit application
    ● Follow up with clients’ application
    ● Call or email qualified leads
    ● Refer leads to Legal Team
    ● Upload medical evidences in dropbox
    ● Document all transactions in CRM

  • 2019 - 2020

    Supplier Account Specialist

    ● Managing suppliers accounts
    ● Answer clients’ inquiries and request via email and live
    ● Perform troubleshooting and provide technical support
    ● Review clients’ product listing
    ● Make sure clients’ travel website is up to date
    ● Make sure clients’ products follow company guidelines
    ● Document all transactions in CRM

  • 2017 - 2019
    Interglobe Technologies Inc

    Travel Consultant

    ● Answer travelers’ inquiries via live chat, and
    ● Keeping records of customer interactions, transactions,
    comments and complaints in CRM
    ● Contact airlines for flight changes, additional baggage
    and refund
    ● Audit calls of team members (QA training)
    ● Assist team members with product knowledge (SME)
    ● Make sure that teams AHT is low

  • 2016 - 2017

    Sales Representative

    ● Generating sales by encouraging clients to apply for
    credit card application via Phone call
    ● Transfer calls to the correct department
    ● Record all interactions in CRM


Customer Support
Administrative Support




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