About Lara Mae Loyola

  • Viewed 10

About me

I’m a college graduate with a degree in Bachelor of Science in Tourism, and since entering the professional world, I’ve been on a path of exploration and growth. I’ve had the opportunity to work in diverse roles across various industries. I started as a Virtual Assistant in an advertising agency, where I gained experience in managing tasks and projects to support the agency’s creative endeavors. Following that, I transitioned to a role in a BPO company as a Chat Support Specialist, where I honed my communication and problem-solving skills while assisting customers with their inquiries. More recently, I worked as a Compliance Agent for a U.S. website, handling regulatory requirements and ensuring the platform’s adherence to relevant guidelines. My journey has provided me with a well-rounded skill set in customer service, task management, and compliance.


  • 2022 - 2023

    Compliance Agent

    • Customer service interaction and back-office transactions.
    • Capable in handling issues and concerns regarding monitoring and compliance for a U.S based website.
    • Able to monitor and report the above mentioned in accordance with the website’s standards.
    • Maintain high quality results throughout the duration of the contract.

  • 2021 - 2021
    Acadsoc Online Academic Society

    ESL Teacher

    • Preparing lesson plans in accordance with students’ learning needs.
    • Providing and presenting teaching material.
    • Creating class remarks for each completed lesson.
    • Providing corrections and study tips to students.
    • Creating a supportive and positive classroom environment.
    • Troubleshooting class-related problems.

  • 2020 - 2020
    ePerformax Contact Centers & BPO-ROXAS

    Non-Voice Customer Service Consultant

    • Serves customers by providing product and service information and resolving product and service problems.
    • Open customer accounts by recording account information.
    • Maintains customer records by updating account information.
    • Resolves service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
    • Maintains financial accounts by processing customer adjustments.
    • Prepares product or service reports by collecting and analyzing customer information.
    • Contributes to team effort by accomplishing related results as needed.

  • 2019 - 2020
    Rieger Marketing Agency

    Virtual Assistant

    • Monitoring emails.
    • Data Mining/Entry.
    • Assisting guest concerns online.
    • Doing reports.
    • Handling accounts in Ebay.
    • Posting ads.
    • Listing reports and other docs in Google Suites.
    • Monitoring accounts and handling customer concerns and inquiries.




Leave Your Review

  • Overall Rating 0