About Lei Feria Flores
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Viewed 115
About me
Amazon SEO & PPC Advertising Strategist. My goal is to help you scale your business by running successful PPC campaigns focusing on driving sales, increasing brand awareness, and reducing your ACoS.
I help Amazon sellers build a profitable PPC strategy for any target ACoS level, aligned with their business objective will fully manage your Amazon PPC campaigns to let you focus on other key areas that drive your company’s growth. With your products at the storefront, I strategize and optimize your PPC campaigns, allowing your products to shine and outrank your competitors. As the marketplace evolves, I will tailor-fit your strategy to stay on top. My goal is to help you succeed by focusing on driving sales, increasing brand awareness, and reducing your ACoS. You can expect top-notch communication and outstanding results due to my insatiable appetite for knowledge to up my PPC game.
I can help you with the following:
✅ Amazon PPC campaign audits
✅ Strategize campaigns at the product level
✅ Keyword and competitor ASIN research
✅ Building new campaigns (Sponsored Products, Sponsored Brands, Sponsored Display)
✅ Daily campaign management (Bids, Keywords, Budget Optimizations)
✅ Funneling converting keywords and targets (Broad, Phrase, Exact, ASIN)
✅ Adding negative exacts, negative phrases, negative products, keyword isolation
✅ Weekly Reporting and Monthly Performance
Are you ready to launch and scale your Amazon brand to new heights? Let me help you scale up your business so you can focus on other things that really matter to you. I can’t wait to work with you.
Contact me.
📥 https://calendly.com/amazonvaleiferia/30min
📨 [email protected]
🌐 https://amazonvalei.mystrikingly.com
Experience
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2021 - Present
Amazonation
Amazon VA Intern
Performs daily Seller Central account duties which include Customer service, inventory management, product listing, keyword search, and PPC ads. Also conducts web research to gather vital insights into product trends, products that Amazon competitors are selling, and ways to improve existing Amazon strategy.
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2016 - Present
Acquire BPO
Correspondence Team Leader
Manages a team of Correspondence agents handling Live Chat, emails and Social Media requests
Coaches, motivates, and develops employees to meet & exceed targets
Conducts appraisals & monthly performance reviews to encourage continuous improvement
Identifies training needs of their team & liaises with the Correspondence Manager to organize training
Ensures the team provides quality customer assistance that achieves First Contact Resolution
Communicates effectively with their team & develops clear, achievable targets
Identifies opportunities for feedback & improvement across the department
Handles & resolves escalated complaints & enquiries as required
Identifies & escalates system issues to the appropriate team development -
2014 - 2016
Acquire BPO
Quality Assurance Supervisor
Supervises a team of Quality Assurance Analysts to ensure tasks and responsibilities are carried out effectively and efficiently, as well as creates and implements career plans for their development
Responsible for final analysis and drafting of recommendations for improving the quality of Operations
Generates reports on Customer Experience audits and analyses
Supervises the analysts by setting their weekly goals and specific tasks, subsequently monitoring their performance against these established goals
Reports Operations’ quality performance for the perusal of the Client, Customer Experience Manager, Operations, and Training. -
2014 - 2014
Acquire BPO
Quality Assurance Specialist
Performs call monitoring and provides trend data to the site management team.
Uses quality monitoring data management system to compile and track performance at team and individual level
Coordinates and facilitates call calibration sessions for call center staff
Provides feedback to call center team leaders and managers.
Prepares and analyzes internal and external quality reports for management staff review.
Provides training, coaching, feedback, and assistance to representatives to make sure they understand new policies and procedures -
2007 - 2009
Acquire BPO
Level 3 Customer Service Representative
Receives regular and escalated calls dealing primarily with sales inquiry, account activation, billing disputes, and complaints on home phone, mobile, and Internet services
Handles inquiry regarding processes and procedures from Level 1 and Level 2 agents
Handles escalated calls
Monitors calls and coaches new agents -
2007 - 2009
Acquire BPO
Level 3 Customer Service Representative
Receives regular and escalated calls dealing primarily with sales inquiry, account activation, billing disputes, and complaints on home phone, mobile, and Internet services
Handles inquiry regarding processes and procedures from Level 1 and Level 2 agents
Handles escalated calls
Monitors calls and coaches new agents