About Leah Taglucop
✦ Current Impact: Making valuable contributions to a tech solutions company serving insurance companies, where my operational support is crucial for maintaining high standards.
✦ Educational Operations: Three years of experience in the educational and corporate sectors, ensuring smooth operations.
✦ Travel Logistics: Managed international travel logistics for an non-profit organization in the Philippines for two years, showcasing strong organizational skills.
✦ Dependability & Meticulousness: Dependable and detail-oriented worker with a track record of maintaining high standards.
✦ Resourceful Problem Solver: Skilled problem solver who finds innovative solutions with available resources.
✦ Team Leadership: Experienced team leader with the ability to manage diverse groups effectively.
✦ Global Engagement: Thrives in multicultural environments, building strong relationships and achieving shared goals through cross-cultural understanding.
2020 - Present
Cimplex Solutions, Inc.
• Developed and put into action novel procedures while streamlining current processes to enhance the efficiency of client support services.
• Enhanced coordination among various departments including IT, HR, and Sales by instituting protocols and procedural frameworks.
• Delivered a yearly cost reduction of 5% for regular client interactions.
• Devised and executed a work shift arrangement that facilitated addressing client issues without incurring extra expenses or burdening the workforce.
• Strategized and carried out quarterly account management initiatives that nurtured client confidence.
• Instilled a sense of client dedication, proactiveness, and outstanding performance among both longstanding and new team members.
2017 - 2019
‣ Collaborated with international partner representatives from the USA, Australia, and Korea, in addition to coordinating with the partnership team in the Philippines, to strategize and execute trips.
‣ Managed all logistical aspects of tours and visits, ensuring the seamless implementation of planned itineraries.
‣ Orchestrated logistical arrangements, including accommodation booking, transportation coordination, stakeholder communication, and pre-trip site visits as required.
‣ Oversaw financial operations, encompassing payments, purchases, reimbursements, and secure fund management throughout the entire trip.
‣ Assured the quality and effectiveness of field exposure trips in alignment with predefined objectives.
‣ Provided outstanding customer service, guaranteeing the comfort and satisfaction of all guests.
‣ Enforced Compassion’s child protection policy and maintained expectations for behavior and conduct throughout trips.
‣ Conducted post-trip reporting responsibilities, encompassing meticulous documentation and financial reconciliations.
2012 - 2015
Scholastic Inc. Grolier Philippines
‣ Managed teams of 5 to 25 employees across different departments: administration, technical, warehouse & logistics, and facilitation.
‣ Supported sales and program teams in their daily tasks and seasonal events.
‣ Supervised the Warehouse Supervisor, focusing on product preparation, on-time deliveries, and staff scheduling.
‣ Oversaw the Database Management team, making sure reports were delivered on time and program data was maintained.
‣ Guided the Technical Supervisor in planning and execution, and ensured timely reporting.
‣ Managed the Admin Assistant, ensuring tasks were completed on time and within budget.
‣ Supported partner schools in implementing Scholastic literacy programs through lessons, training, and conferences.
‣ Addressed client requirements as per the program plan and agreement commitments.
‣ Conducted computer-based assessments for Reading and Math in partner schools.
2003 - 2011
Church So Blessed International
‣ Created and managed organization policies and processes.
‣ Developed a salary standardization system and reviewed finances.
‣ Interviewed and evaluated staff.
‣ Successfully organized various events.
‣ Wrote teaching materials and conducted seminars and classes.