About Leslee Cannen

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About me

Leslee went above and beyond to make this project a success and scale the business up. He was able to provide actionable insight into my current strategy and workaround to make it more compelling and focus on the right audiences. A person that can turn things around and help in every way. He works with me and communicates effectively. He does what I needed him to do and he also has the initiative to act on the things necessary to improve and make the business successful. He did set up appointments, email, phone, and live chat support. He helped me with scaling the business thru social media and FB ads. Highly recommended Leslee, one of a kind. Look forward to working with Leslee in the future. – Michael, Micro Clean Restoration, LLC

Hi, Leslee here. I’m a FB Ads specialist, an excellent technical and customer support, a social media marketing guru, and a multi-skilled virtual professional from the Philippines. Over 3 years providing excellent technical and customer service in a BPO industry and running 3 years as a Virtual Professional that provides general administrative tasks, Facebook Ads, Social Media Marketing, E-Commerce, email and chat support, sales, lead generation, and a lot more to a wide range of clients in the US and overseas. Further to this, building and cultivating customer relationships is what I like to do as well since I believe that if we care and build relationships with customers, they would eventually become loyal and repeat customers.

When you work with me, we both have the same goal: Maximize your ROI, increase your revenues and profitable returns, stand out from your competitors.

Here’s what I specialize in: Facebook Ads Media Buyer Social Media Marketing E-Commerce Technical and Customer Support Phone, Email and Live Chat Support Appointment Setting Lead Generation Telemarketing Sales Email Marketing General Administrative Tasks Real Estate Transaction Coordinator

Who I’ve studied: Frank Kern, Dan Kennedy, Russell Brunson, Tom Corley, Robert Cialdini, Bryan Kramer, Dale Carnegie, and many more.

I take everything I’ve learned, plus deep research on your business, your market, your competitors, and your customers. Combine with the application of what I’ve learned to create a strategy and process that will put more cash in your pocket. *One warning* If you’re looking for cheap or average work. I can’t help you I work with the type of business owner or clients who care about quality, efficiency, and effectiveness, because you know getting A+ work will put more money in your pocket. If that sounds like you, and you want to know you’re squeezing every dollar out of the effort you’ve put into your business. I’m the right guy to help.

Here’s what to do next: Send me a note about your company, your track record, your project. If it seems like a good fit, we’ll schedule a call to talk or send me a message with some information about your goals and what you’re looking for help with. From there, I can answer any questions you have, and we can discuss your project in detail.

Experience

  • 2013 - 2016
    Teleperformance

    Technical Support Representative /Customer Service Expert/Sales

    • Handle technical issues with cable, internet and phone by basic troubleshoot and remote access. Assisting
    employees in the operations
    • Performed technical support to customers over phone or email and chat. Provide excellent customer service.
    • Transition to Sales Department for months within that time frame (outbound, cold calling, B2B, B2C)
    • Promoted as Subject Matter Expert (SME) and Supervisor
    • Prepared weekly/daily documents and reports for presentation to management
    • Billing service. Transact payments thru MasterCard/Visa, American Express. Check account ledger and billing
    statements

  • 2017 - 2017
    Dreamscape Networks Inc.

    Customer Care Specialist

    • Level 1 support for Crazy Domains product and services
    • Create and document support tickets for each transactions
    • Assist customers thru web hosting, email hosting queries and concerns and workaround their domain
    • Troubleshoot and resolve incidents
    • Provide support and advice for online web applications

  • 2017 - 2017
    Advance Lead Generation System

    Virtual Assistant/Telemarketer/Appointment Setter

    • Advance Lead Generation System (ALGS)
    • Manage email, calendar and tracker
    • Outbound calls to customers
    • Prepare spreadsheets and MS office documents e.g. PowerPoints, Excel, Word
    • Never incurred any absences
    • Utilize and format with Google docs
    • Generate leads and set appointments

  • 2017 - 2018
    Office Xtend

    General and Multi Virtual Assistant/Appointment Setter

    • Work at Micro Clean Restoration, LLC
    • Virtual Assistant
    • Appointment Setter
    • Create daily, weekly and monthly reports
    • Chat and email support or follow up
    • Handle billing and payment
    • Manage email, calendar and tracker
    • Outbound and Inbound calls
    • Utilize and use CRM’s like Zoho and Mhelpdesk
    • Create spread sheets and use MS Office

  • 2019 - 2019
    MC Credit Solutions, LLC

    Virtual Professional/Appointment Setter/Virtual Support Assistant/Sales

    • Works at Client Dispute Manager Software (CDM)
    • Warm and cold calls
    • Appointment setting for credit repair software walkthrough
    • Screening of leads and qualifications
    • Lead prospecting
    • Chat and email support
    • Sales
    • Provide web/video walkthrough of the credit repair software
    • Utilize and use CRM tools and other applications like Zendesk, GoDaddy, Slack, Zoom, RingCentral
    • Provide support and answer tickets

  • 2019 - 2020
    The Equity Pros

    Inside Sales Agent/Lead Manager/Transaction Coordinator

    • Outbound cold calls
    • Inbound calls
    • Lead screening and qualifications
    • Follow-up thru calls, email and text
    • Running property comparable using Manual comparable, Podio and Propstream
    • Persuading and negotiating sellers for cash offer
    • Send contract cash offer
    • Skip Tracing
    • Transaction coordinating management for buyer and seller contracts

  • 2020 - 2021
    Brivity VA

    Transaction Coordinator/Listing Coordinator/Database Management

    • Capturing leads, tracking their activities and behaviour
    • Qualifying and nurturing leads by offering valuable insights and information
    • Database and lead management
    • Oversee all aspects of sellers transactions and buyer transactions from initial contact to executed purchase
    agreement and from executed purchase agreement to closing
    • Listing to Contract and Contract to Close
    • Prepare all listing materials: pre-listing presentation, Listing Agreement, sellers’ disclosures, comparative
    market analysis, pull online property profile, research old multiple listing service listings
    • Coordinate title/escrow, mortgage loan, and appraisal processes
    • Regularly update and maintain communication with clients, agents, title office, lender, etc.
    • Coordinate moving or possession schedules
    • Schedule and coordinate closing process
    • Input all client or necessary information into client database and transaction management system
    • Coordinate inspections, assist in negotiations regarding repairs, and coordinate completion of repairs
    • Schedule 30 day, 90 day, and 120 day client customer service follow up
    • Input all listing information into MLS and marketing websites as needed
    • Provide proactive weekly feedback to sellers regarding all showings and marketing activities
    • Consult and coordinate with seller all property photos, staging, repairs, cleaning, signage, lockbox, access
    requirements and marketing activities
    • Obtain all necessary signatures on listing agreement, disclosures, and other necessary documentation

Expertise

Executive Assistant
Social Media Management
Transaction/Listing Coordinator
Administrative Tasks
Cold Calling/Follow ups
Customer Service/Technical Support
FB Ads specialist/Lead Generation

Languages

English
Proficient
English
Proficient

Skills

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