About Lezel Sangalang

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About me

My good personality, positive attitude, and excellent communication skills help me stand out from other applicants.

I believe in being a team player and can follow directions or lead the team to ensure the projects
are handled professionally.

I possess excellent research, analytical, and critical thinking skills along with excellent writing and presentational skills.


  • 2018 - 2022
    Green Blue Home Solutions

    Real Estate VA/Admin and Team Manager

    -Manage team performance and drive sales.
    -Lead manager tasks such as cold calling and nurturing leads
    -Database management (Podio)
    -Communicate regularly with clients regarding daily and weekly analytics and discuss ongoing marketing
    campaign progress and VA Performance.
    -VA management including day-to-day operations, taking ownership of the administrative and additional
    Human Resource tasks, including applicant screening, as needed
    -Onboard new employees to their appropriate systems
    -Audit and maintain lead CRM (Podio) daily to track the Virtual Assistant’s lead count for multiple reports
    -Administer marketing campaigns and manage data derived from generated leads exported from multiple
    -Maintain accurate records of daily and weekly activities to be reported on the business’s KPI Report.
    -Mastery of the internal programs used by the business to act as a resource to others.
    -Organizing and delivering training follow up and engagement documents/deliverables (google drive)
    -Responding to support needs as they arise

  • 2017 - 2018
    LCC (Lead Conversion Corp)

    Real Estate ISA (Inside Sales Associate)

    – Cultivates client relationships, sets client appointments, and manages all leads within the contact management
    – Calls are made each day to reach potential clients, obtain the necessary information to qualify them for an
    appointment, and schedule meetings with the listing and/or buyer specialist.
    – Respond to inbound leads from all internet lead sources, sign calls, and etc.
    – Schedule appointments for Listing and Buyer Specialists
    – In charge of inbound email queries
    – Conduct lead follow up & nurture leads until appointments are set

  • 2013 - 2017
    Arvato Bertellsman - Microsoft Partner Network

    Escalations Support

    – Prioritizes daily workload.
    – Ensures all escalations and follow-ups are completed in a timely manner.
    – Responsible for coaching and mentoring Tier 3 agents.
    – Documents summaries and post-mortems of any executive escalations.
    – Works with Operations Management as well as Vendor Management to provide an appropriate resolution.
    – Gather data and create reports to identify performance trends, issues, and other points that impact the customer
    – I assist Leadership with overseeing Contact Center Operations to ensure that service level agreements, key
    performance indicators, and objectives are met consistently.
    – I focus on service quality, operational efficiency, and compliance.


Lead Management
CRM Management




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