About Lucky Lorenzo Quintos
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About me
I have 3 years and 3 months experience in BPO. I was a Sales Rep, Technical Support, Customer Service Rep, Data-Entry Specialist, Chat Support Rep, Cold Calling and Appointment Setting Rep. I became one of the Top Agents in Sutherland Global Services, Awesome OS, VXI and EAV Call Center OPC. I have 1 year experience being a Virtual Assistant as a Database Manager/ISA/ General Virtual Assistant , an Acquisition Sales Manager and a Project Manager.
Experience
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2016 - 2018
SUTHERLAND GLOBAL SERVICES
Billing and Sales Representative
– Assisting Customers with their Bill and Technical Concerns
– Selling/Upselling products
– Running Troubleshooting steps to resolve their Technical Problems
– Assisting my Teammates as the POC of our Team
– One of the Top Agents in Sales and Customer Satisfaction
– Data Entry in Creating new account and when processing a Sale
– Handling query for the major services of AT&T -
2018 - 2018
iPSY
Data Entry Specialist
– Putting the correct information of the Customers to Shopify for delivery
– Checking all the necessary promos and discount that Customers are eligible to get -
2019 - 2019
VXI GLOBAL
Billing, Sales and Chat Support Representative then promoted to Subject Matter Expert
– Assisting Customers with their Bill and Technical Concerns
– Selling/Upselling products
– Running Troubleshooting steps to resolve their Technical Problems
– Assisting Customer through our Chat Support Channel
– One of the Top Performing Agents in Sales and Customer Satisfaction
– Data Entry in Creating new account and when processing a Sale
– Handling query for the major services of AT&T
– Assisting the Agents with their questions on how to resolve the Customer’s concerns
– Taking Supervisor Calls when Customer’s ask for a Supervisor
– Running the team’s scores and assess what are the needs of the Agents
– Doing floor walk to assist other agents
– Doing huddles to do skill transfer
– Checking the agents understanding on the processes and product knowledge -
2020 - 2021
CITIZEN’S DISABILITY
Intake Specialist
-Doing outbound calls and receiving inbound calls from our Prequal Team to process the Application of the Claimants using Salesforce
– Data Entry in putting all the necessary information of the Customer to Salesforce
– Cold Calling and Appointment Setting
– Filling out forms cautiously to avoid errors and delays
– Searching on Google the necessary information (Keyword Search) -
2021 - 2022
BRIVITY VA
Database Manager/Inside Sales Agent
– Data entry leads information from the Agent’s CRM to Brivity CRM
– Creating and sending e-mails for Listing Alerts, Market Reports, CMA Reports to the leads
– Updating information of the leads in the CRM
– Setting up auto plan to nurture leads -
2020 - 2021
SUNVIEW LENDING
General Virtual Assistant/Marketing Team
– Cold calling to do warm transfers to Closers for interested leads
– Prospecting through sending out text messages to get interested leads
– Lead generation -
2021 - 2021
INVESTD, LLC
Acquisition Sales Manager
-Calling out interested leads to tell them our offer then closing thedeal
-Call listening to determine lead’s motivation to sell
-Submitting necessary information to TCs for processing
-Follow up the lead about in person appointment to check the property for the offer to be created -Coordinating with Acquisition Sales Specialists and other teams for faster creation of the offer and other updates to close the deal
– Checking the leads gathered by the team and motivating them to get more leads to convert into deals. -
2021 - 2022
TOMEDES
Project Manager
-Selecting the right translator to be assigned on a project
-Coordinating with different departments to see progress on pending projects
-Giving follow ups such as email or phone call to translator to check progress
-Ensuring that the projects will be sent on the deadline provided by the Clients
-Checking the output of the translator prior to submitting to check quality