About Lyka Gorospe
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Viewed 24
About me
Technical support representatives help customers
troubleshoot issues with a piece of equipment. Tech
support is also responsible for installing equipment,
maintaining records of customer interactions, and
collaborating with others to improve the company’s system
requirements. Communicate clearly and effectively with
end-users, colleagues, and management to quickly resolve
issues and ensure customer satisfaction.
Experience
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2017 - 2019
Telecom HMcDonald’s (Japan)ub
Service Crew
Maintained high standards of customer service during high-volume, fast-paced operations. Communicated clearly and positively with coworkers and management. Mastered point-of-service (POS) computer system for automated order taking. Handled currency and credit transactions quickly and accurately.
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2015 - 2022
Global Hospitality Placement Agency
Administration
To Manage agendas, travel plans, and appointments for upper management, to support emails, letters, packages, phone calls, and other forms of correspondence, submit reports and prepare proposals and presentations as needed.
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2015 - 2015
San Yang Incorporation
Office Checker
Organize transportation activities, including storage of goods, managing information accrued from point of origin to delivery, orchestrating transportation movements, and arranging for services, as necessary. Coordinate and track the movement of goods through logistic pathways.
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2012 - 2015
Sales Administrator
Telecom Hub
Sales administrators receive and process sale orders online,
or via phone and email. Their duties include checking the
accuracy of orders and issuing invoices, maintaining sales
records, and compiling monthly sales reports. They may also
be required to liaise with other departments, and research
new product lines -
2017 - 2022
Teletech
Technical Support Representative: BPO
Technical support representatives help customers troubleshoot issues with a piece of equipment. Tech support is also responsible for installing equipment, maintaining records of customer interactions, and collaborating with others to improve the company’s system requirements. Communicate clearly and effectively with end-users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.