About Ma. Kaila Micaela Periquet
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Viewed 28
About me
I am working as a customer service expert with over 5 years of experience handling voice and email support including basic sales, technical support, order management and customer care.
I can also share the knowledge, apply work etiquette, and the skill I have like:
• Experience handling phone and email
• Knowledgeable with Zendesk and can easily learn other tools.
• Experience in Amazon
• Knowledge in Shopify
• Knowledge in Canva
• Knowledge in MS office
Experience
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2017 - 2021
Teletech
Customer Service Representative
Responding to customer queries via phone or email.
Assist a customer in placing an order online and over the phone.
Tax documents preparation using Avalara, uploading and validating documents.
Knowledge in using Zendesk -
2016 - 2017
Alorica
Customer Service Representative
Responding to customer queries via phone or email.
Assist a customer in placing an order online and over the phone.
Knowledge in Seller Central
Help customers in basic technical issues with their device -
2016 - 2016
Results
Customer Service Representative
Process electronic transfer of funds, Input transact ions into applicable
systems, maintains records of customers.
Documents and resolves other issues related to the transfer