About Ma Roselle Mara Calderon
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Viewed 144
About me
I’ve been working on a business process outsourcing (BPO) for almost 8 years now working with U.S and UK clients doing customer service and administrative tasks. I’m also a freelance photographer specializing in using Adobe Lightroom and Adobe Photoshop.
Experience
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2020 - 2022
Telus
Retention Customer Service
– Inbound Calls
– Saving customers from canceling the account
– General inquiries
– Discuss the bill and provide options to maximize the services
– Upsell services– Outbound Calls
– Sending emails for customers about recent changes with the services -
2018 - 2020
VXI
Customer Support Representative
– Inbound Calls
– General inquiries
– Discuss the bill and provide options to maximize the services
– Upsell product and services -
2016 - 2018
iQOR
Financial Analyst
– Inbound Calls
– General inquiries
– Process and discuss corrections with bill and services
– Upsell product and services -
2016 - 2016
Concentrix
Technical Support Representative
– Inbound Calls
– Providing assistance to technical concerns
– General inquiries -
2015 - 2016
Intelenet Global Service
Financial Analyst
– Inbound Calls
– General inquiries
– Discuss and process corrections with bill and services -
2015 - 2015
Pacific Business Group
Sales Support
– Outbound calls
– Sending email recommendations for latest stock market
– General inquiries -
2015 - 2015
West Contact Service
Technical Support Representative
– Inbound Calls
– Providing assistance to technical concerns
– Process and discuss corrections with bill and services
– Upsell product and services
– General inquiries -
2013 - 2015
Teleperformance
Technical Support Representative
– Inbound Calls
– Providing assistance to technical concerns
– General inquiries