Customer Service Representative

Customer Service Support to a vast Internet-based enterprise that sells books, music, movies, housewares, electronics, toys, and many other goods, either directly or as the middleman between other retailers.
-Account security and accessibility if unable to access the account authenticate customer and help customers to log back in to their account.
-Check to ensure that appropriate changes were made to resolve customers’ problems.
-Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
-Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
-Prepare change of information on records, or issue service discontinuance orders, using computers on a CRM software
-Refer customers to appropriate personnel.