About Maica Ong

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About me

To help your business grow by optimizing the appropriate strategies to maintain positive customer relations. To be able to develop my skills as the business grows. Utilizing my current skills in administering day-to-day tasks with minimal supervision.


  • 2020 - Present

    E-Commerce Virtual Assistant

    • Works closely to the CEO of the business in coordinating day-to-day tasks
    • Maintaining positive relations to customers via email
    • Reporting customer emails directly to the CEO
    • Fulfilling orders in Shopify
    • Making spreadsheets for inventory lists
    • Tracking order numbers of customers and updating it via Shopify
    • Communicating with the warehouse representatives to monitor warehouse stocks and shipments

  • 2020 - Present
    Gngn Eikawa

    English as Second Language Teacher

    • Pioneer account for ESL learning for Japanese students
    • Maintaining positive student-teacher relationship and cooperating with their teachers
    • Assessing student progress and writing evaluations
    • Creating a positive class environment
    • Encouraging students to reach their learning goals
    • Customized learning styles for various student levels
    • Writing and submitting reports if there are technical interruptions during class

  • 2018 - 2018
    Teleperformance Manila

    Customer Service Representative

    • Pioneer account for inbound technical and customer service reports
    • Provided resolutions to issues of phone subscribers
    • Gathered customer information as required
    • Answered billing queries and concerns
    • Provided the most practical options for postpaid customers
    • Maintained a very satisfactory experience for clients and customers
    • Gave solutions for insurance and warrantied mobiles


Shopify Store Management
Email Management
Order Fulfillment
Tracking Shipment Orders
Customer Service
Lead Generation
Microsoft Applications
Google Suite
Tutoring & Teaching
Inventory Management
Basic Website Start Up



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