About Mara Cahigus
I have been in the BPO industry for seven years, working as a meticulous and professional Customer Service Specialist. Now, I am transitioning to freelancing as a virtual assistant, equipping myself with diverse and intensive training to remain competitive and efficient in this new venture.
2021 - 2023
JP Morgan Chase Bank
Managed incoming calls related to issues with retail and checking accounts.
2019 - 2021
Handled Telecommunications account. Assisting customers regarding their orders, processing returns and exchanges, and offering basic troubleshooting support.
2016 - 2019
Managed incoming calls for retail account and aiding customers with order placement, handling returns and exchanges, as well as tracking order status.
2016 - 2016
Managed inbound calls for Yellow Pages directory of New Zealand.
2015 - 2016
Managed credit card account and helped customers with their inquiries or concern related to their bills.