About Maribel Rowena Rubindiaz
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Viewed 60
About me
Virtual Assistant, Medical Biller, Healthcare Patient Services Representative and Customer Service
Experience
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2022 - 2015
EXL Service Phils.
Senior Customer Service Associate
Dispatch emergency roadside assistance services to the member’s disabled
vehicle such as towing, tire change, fuel delivery, battery service and lockout
service
Process payments via credit card for the renewal of membership
Update member’s information
Submit escalation to the back office team -
2021 - 2022
Classic Sleepcare IT Services Inc.
Collector – Patient Financial Services
Take incoming calls from patients regarding the outstanding amount owed
Process patient payments including payment plans and credit cards
Assist patients with claim status calls to their insurance company
Print EOB letter with patient invoices -
2020 - 2021
Teletech
Customer Service Representative II
Assist in food delivery concerns like customer complaints, refund requests,
redelivery and reimbursement requests from drivers/riders -
2020 - 2020
Health Systems Solutions, Inc
Patient Service Representative
Call Intake for New Patients
Submit Claims to Health Insurances
Call Health Insurance to Follow Up Claim Status
Amend and Submit Denied Claims
Process patient payments -
2020 - 2020
Inspiro Relia Inc. (Seasonal Account)
Customer Service Representative
Send email response to customers’ queries on the status of orders, disputes,
cancellations, refund, replacement, re-delivery
Call customers or recipients if needed to verify order details or clarify such issues
as a quality check, delivery confirmation, and others
Process replacement of orders
Process redelivery of orders
Verify reason for rejected orders and locate new florists or vendors -
2019 - 2020
Virtual Medical Business Staffing
Medical Billing Assistant
Verifies eligibility of new patient’s health insurance
Monthly re-verification of old patient’s health insurance
Review, process and submit claims to health insurance
Amend errors on rejected claims
Posting of payments from patients and health insurance
Do outbound calls to patients, emergency contact persons, Power of Attorney,
and facilities to verify or confirm
Enrolment in certain health insurance
Do outbound calls to health insurance to determine if the company is
contracted or if the patient has Out of Network benefits -
2019 - 2019
Xerox Financial Services
Collections Senior Specialist
Organize worklists to prioritize by outstanding dollars, risk levels, and pay history
Analyze accounts receivable information to determine priority
Email statement of accounts for assigned customers
Follow up payment of past invoices and obtain details of payments from
customers
Collects outstanding accounts receivable dollars through assertive but
sensitive, direct telephone contact with customers
Reviews and make recommendations regarding bad debt or write-offs -
2017 - 2018
Conduent
Collections Senior Specialist
Organize worklists to prioritize by outstanding dollars, risk levels, and pay history
Analyze accounts receivable information to determine priority
Email statement of accounts for assigned customers
Follow up payment of past due to invoices and obtain details of payments from
customers
Collects outstanding accounts receivable dollars through assertive but
sensitive, direct telephone contact with customers
Reviews and make recommendations regarding bad debt or write-offs -
2016 - 2017
Teleperformance
Accounts Receivable Specialist
Make collection calls to customers
Email statement of account
Send a copy of outstanding invoices to customers
Allocate payments
Reconcile accounts
Process payments via credit card
Submit requests for disputes, adjustments, and returns -
2015 - 2016
EXL Service Phils.
Senior Collections Specialist
Send Friendly Reminder Letters, Overdue Notices, and Final Demand Letters to
clients via email
Make collection calls
Email statement of account
Send a copy of outstanding invoices to customers
Send receipt of payment, tear sheet, and invoices
Send request for write-offs -
2009 - 2012
Teletech
Customer Service Representative
Process requests to port in or port out wireless and landline phone numbers from
on the carrier to another
Performs inbound and outbound calls
Submit escalations to the back office team