About Mariz Sagun

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About me

Meticulous customer service executives who undertake complex assignments, meets tight deadlines and delivers superior performance. Possesses practical knowledge in customer relations, appointment setting and data entry with extensive background in advanced management processes. Utilizes superior dynamic communicative skills to build meaningful, trusting relationships that exceed client demands. Has a strong desire for learning and enhancing skills through proactively seeking mentorship and Massive Open Online Course (MOOC)


  • 2020 - 2022
    EXL Services, Inc.

    Executives-Customer Service • Settlement Options Agent

    • Maintained outstanding customer relationships by going the extra mile to assist with needs and
    revolve queries.
    • Provided excellent customer support and guidance while dealing with complex complaints, offering an
    empathetic approach to maintain loyal customer relationships.
    • Used CRM systems to obtain knowledge of previous correspondence on customers, using this to upsell
    during communications and increase company profits.
    • Efficiently processed card payments over the phone; Accuracy data entry of clients account data
    information updates and changes.
    • Handled complaints calmly and professionally, providing appropriate solutions to promote continued
    customer satisfaction.
    • Mentored junior team members to deliver outstanding service for continued customer satisfaction

  • 2018 - 2020
    Merchant Service Center, LLC.

    Appointment Setter • Lead generation Specialist

    Gave information about available products and services including membership details and purchase
    • Responded to questions with knowledgeable responses.
    • Developed at least 2-3 new leads each day.
    • Made appointments with interested customers according to schedule availability.
    • Used scripted sales strategies to converse with customers reached by manual dialing and automatic
    • Contacted private businesses by telephone to solicit sales and set appointment for call backs and client
    • Broke down objections using friendly, persuasive strategies.


Customer Relations
Appointment Setter




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